WORKSHOP 3

How to Effectively Use Internal Audits to Add Value

Charles Albert Cianfrani, CEO, Green Lane Quality Management Services, Green Lane, PA, USA

Co-Speaker: Jack West

Keywords: Auditing, Adding Value, Effectiveness

Industry: All

Level: Intermediate

Abstract

This workshop will cover the requirements for internal auditing as found in ISO 9001:2015, clause 9.2, internal audit in a way that adds value.

Internal quality audits are used to evaluate the adequacy of processes

used to implement the quality management system, to evaluate if quality

management system requirements are being met, and determine the effectiveness

of system implementation. Audits can also be used to address organizational efficiency by identifying opportunities for improvement and best practices that can be deployed in other areas of an organization. Also consideration of risk and other often overlooked aspects of the QMS can enhance the potential to contribute to organizational stability.

The workshop will provide attendees with a detailed understanding of what is needed to establish a viable audit program and to conduct effective audits. Learning objectives for the workshop include understanding how to:

•           Design and implement an effective audit program

•           Perform internal audits of a QMS based on the process approach and ISO 9001:2015

requirements

•           Utilize the process mentality as it relates to auditing

•           Consider policy and objectives, processes, products, and organizational alignment

•           Prepare an audit plan

•           Conduct an audit

•           Document findings

•           Write an audit report

•           Ensure follow-up on corrective actions

This all-day workshop on auditing process-based quality management systems will be highly interactive and based on ISO 9001:2015.