We Want Our Customer to Be Satisfied
Presenter: Cristina Gatti, Head of Central Quality Department, Bosch Rexroth Oil Control S.P.A., Nonantola, Modena, Italy
Keywords: Quality, Customer
Industry: Construction, Healthcare, Manufacturing
Capable production processes and operations throughout the entire value stream are decisive for the delivery quality of products. We can achieve zero defects if we identify and eliminate failure modes in
every work step, define standards, and consistently adhere to them. Derived from main errors, the
14 Q-Basics describe fundamental and basic quality standards which will help to achieve best quality.
The approach of 14 Q-Basics Principles is top-down driven with continuous follow-up and use of quality tools. Implementation is supported by two Apps that help to review the principles and assess the maturity level of implementation.