We Want Our Customer to Be Satisfied

Presenter: Cristina Gatti, Head of Central Quality Department, Bosch Rexroth Oil Control S.P.A., Nonantola, Modena, Italy

Keywords: Quality, Customer

Industry: Construction, Healthcare, Manufacturing

Level: Intermediate

ABSTRACT 

Capable production processes and operations throughout the entire value stream are decisive for the delivery quality of products. We can achieve zero defects if we identify and eliminate failure modes in

every work step, define standards, and consistently adhere to them. Derived from main errors, the

14 Q-Basics describe fundamental and basic quality standards which will help to achieve best quality.

The approach of 14 Q-Basics Principles is top-down driven with continuous follow-up and use of quality tools. Implementation is supported by two Apps that help to review the principles and assess the maturity level of implementation.