We Want Our Customer to Be Satisfied

Presenter: Cristina Gatti, Head of Central Quality Department, Bosch Rexroth Oil Control S.P.A., Nonantola, Modena, Italy

Keywords: Quality, Customer

Industry: Construction, Healthcare, Manufacturing

Level: Intermediate

ABSTRACT

Capable production processes and operations throughout the entire value stream are decisive for the delivery quality of products. We can achieve zero defects if we identify and eliminate failure modes in

every work step, define standards, and consistently adhere to them. Derived from main errors, the

14 Q-Basics describe fundamental and basic quality standards which will help to achieve best quality.

The approach of 14 Q-Basics Principles is top-down driven with continuous follow-up and use of quality tools. Implementation is supported by two Apps that help to review the principles and assess the maturity level of implementation.

Call for Proposals

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.