ISO 9000 & AUDITS WORLD CONFERENCE
What To Considered for a Competency-Based Training System?
Presenter: Kevin Bogert, Managing Member, Azimuth Compliance Consulting, LLC, Frisco, TX, USA
Keywords: Quality, Training, Competency
Government regulations, directives, and guidelines are gradually catching up to ISO standards in the requirement of competency- based training. Identifying the key ISO standards that require competency- based training, a breakdown of the requirements that your electronic system should have, and what you should include in the competency-based training matrix is key to ensuring compliance. For years many companies electronically tracked employee training and provided exams to determine that an employee was qualified to do the assigned job. With the implementation of ISO 9001:2015 the training requirements changed. A new requirement for the organization to establish a process for assessing existing staff competencies under its control. Your organization must ensure that these individuals are competent based on appropriate education, training, and experience. Finally, your organization must retain appropriate documentation as evidence of competence. Many systems on the market do an outstanding job of tracking training, providing online courses, and assessing the knowledge learned from the content through testing. What is missing is the competency component of these system in the assessment of existing staff competencies. Your organization must have evidence that all staff which work under your organization’s control are competent, and that evidence of continuing competence is maintained as documented information in accordance ISO 9001:2015 Clause 7.2. Your organization must maintain documented information such as a skills matrix, training records, resumes, job descriptions, and the assessment of competence.