ISO 9000 & AUDITS WORLD CONFERENCE
Awareness Training for Employees
Presenter: Patsy Ball Brown, Consultant, Brown & Associates Quality Consulting, Inc., Pine Bluff, AR, USA
Keywords: Employee Awareness, Training, Management Systems
The ISO standards for management systems in quality, safety, and the environment have a clause with requirements for “awareness”. This clause ensures that persons working for or under the control of the organization are aware of the key elements of the relevant ISO standards. This awareness includes: • Policies for the related standards, e.g. quality, environmental, and OH&S policies. • Objectives for the organization’s performance to the relevant standard(s). • Importance of meeting the associated requirements. • Consequences of not conforming to the management system requirements. In this presentation, I will demonstrate employee training that is prepared for shop floor employees and first line supervision. The concepts are explained so that the Flesch-Kincaid Grade Level readability statistics remain in the 8.0 – 10.0 range, indicating that most high school graduates should be able to easily read and understand the information. This training can be provided to all employees and can be added to the new employee orientation training curriculum. Each clause of the relevant standard will be addressed so that employees understand how these requirements impact them and their individual jobs. Additionally, I will provide tips for customizing the training to include the organization’s own policy and objectives. As a part of the training, each employee group will be prepared to answer questions for the inevitable management system audit. I will provide a list of questions that employees could reasonably be expected to answer during an audit. Then, during the training session, employees are given the opportunity to answer these questions and ask their own questions to enhance their understanding of the management system standards. Training effectiveness can be evaluated at the end of the training session by providing employees time to answer the audit questions in writing. A review of the answers will help the management team gauge the level of understanding of their employees. Results can be sorted by work group to determine where gaps exist in understanding of the standards. Feedback can be provided to supervisors and managers so that reinforcement can be provided to the employees. For new employees who are receiving the training as a part of orientation, the questions should be answered by each employee sometime during the first month on the job. At the end of the session, conference participants will be provided copies of sample employee training handouts for ISO 9001, ISO 14001 and ISO 45001.