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ISO 9001:2015
& Risk-based Thinkin

John E. (Jack) West, Past Chair US TAG to TC 176 and Member of SC 2 WG on the QMPs
Charlie Cianfrani, U.S. Expert Representative to the ISO committee that wrote ISO 9001:2008 & ISO 9004:2009

Webinar Description

ISO 9001 2015 has introduced requirements related to determining the external and internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its quality management system. It further requires the organization to determine the risks and opportunities that need to be addressed to: a) give assurance that the quality management system can achieve its intended result(s), b) enhance desirable effects, c) prevent, or reduce, undesired effects and  d) achieve improvement.

These requirements related to risks and opportunities are new to the ISO world but the concepts are very important and need to be addressed, not only because they are now ISO 9001 requirements, but much more importantly, they are essential elements of a sustainable quality management system.

This webinar will address the requirements for risk based thinking that are embodied in ISO 9001 by discussing:

  • What are the requirements
  • Why an organization should vigorously address the requirements
  • Who should participate in an effective risk based thinking process
  • When, where, why and how individuals should participate in the process
  • How to proceed to address the requirements

Typically organizations will look at the words in the standard and devise “a path of least resistance” to compliance. In this webinar, participants will receive information to develop and deploy a comprehensive process that will appeal to top management, because it can limit liability exposure as well as promoting efficiency and effectiveness within the processes of the organization. The contents are based on the years of P & L executive management experience of the creators and presenters.

This webinar will challenge participants to think beyond meeting minimum requirements, to develop and deploy an approach to risk management that will be a vital and valuable contributor to the sustainability of the organization.

Webinar Dates  

  • Thursday, August 2, 2018
Time: 1 PM-3 PM EST
Length: 120 minutes
CEUs: 0.2
Price: $199

Who Should Attend

Whether you have an established Quality Management System or are just getting started, this webinar will provide you with a comprehensive plan for managing change in their organization. This webinar is highly recommended for Quality Professionals, Quality Managers, and Operations Executives. 


John E. (Jack) West is a co-editor of the ASQ ISO 9000:2000 Handbook, and co-author of ISO 9001:2000 Explained, ISO 9001:2000, An Audio Workshop and Master Slide Presentation, Cracking the Case of ISO 9001:2000 for Manufacturing, Cracking the Case of ISO 9001:2000 for Service, How to Audit the Process-Based QMS, all published by the American Society for Quality, and Unlocking the Power of Your QMS. He also has produced the video programs on Internal Auditing Basics, Dealing with External Auditors, and Quality Basics published by INFORM and also available from ASQ. He was the 2003 recipient of the ASQ's Freund Marquardt Award for his work related to standards.

Charlie Cianfrani is an internationally recognized authority on quality management. He has held executive positions (Vice President-Operations, General Manager, Vice- President-Quality, Managing Director) in quality, manufacturing and general management in both private and public sector organizations. 

He is currently a US Expert Representative to the ISO committee that wrote ISO 9001:2008 and ISO 9004:2009 and directly participated in the writing those standards. Charlie has presented or published over 100 technical and management papers locally, nationally and internationally. He has 7 books published by ASQ Quality Press co-authored with Jack West including the best-selling ISO 9001:2008 Explained 3rd Edition. His latest book with Mr. West on Quality management, ISO 9001:2008 Explained and Expanded, was p
ublished by Quality Press in December 2013. 

Webinar Registration

After you register for a webinar, you will receive a confirmation e-mail containing a link to access the webinar. 

Viewers of the LIVE webinar receive:

  • Unlimited viewing of the recorded version of this webinar for 30 days 
  • There is $25 fee for each certificate of attendance for each PAID participant 
  • Get your specific questions answered in a live Q&A session during the webinar
  • 100% Money-back guarantee

Live Webinar 
A Step-by-Step Guide to 
ISO 9001:2015 Transition

Live Webinar
Risk-Based Thinking


“ISO 9001 is used by millions of people and organisations around the world and the upcoming 2015 revision will have a big impact on those who work with the standard.

The impact of this revision will be similar to, if not greater than the 2000 edition, which was a major change for accreditation bodies, certification bodies, training organisations, implementing organisations, procurement organisations, consultants and customers.”

An excerpt from IRCA Resources on “ISO 9001: IRCA Supporting the 2015 Revision”, October 2013