Wednesday, April 4, 2018
8:00 AM–
3:00 PM
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Workshop 1 - Internal Auditing of ISO 9001:2015 - How to Audit a Process-Based Quality Management System Charles Cianfrani, CEO, Green Lane Quality Management Services LLC, Green Lane, PA, USA
Co-Presenter: Jack West, CEO, John West Consulting, LLC, The Woodlands, TX, USA
Room: Zeno 4805-4806
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4:00 PM–
5:00 PM
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Track 1 - ISOLSS Joint Keynote 208 Seconds: A Lifetime of Lessons Captain Sully Sullenberger Captain Sully Sullenberger, International Hero for "Miracle on the Hudson," for Safely Guiding a US Airways Jetliner to an Emergency Landing On The Icy Hudson River Capt. Sully's story is one of dedication, hope, and preparedness, revealing the important lessons he learned through his life, in his military service, and in his work as an airline pilot. In this riveting presentation, he shares details from the 208 seconds that put his entire career on the line. He reminds audiences, even in these days of conflict, tragedy and uncertainty, there are values still worth fighting for—that life's challenges can be met if we're ready for them. Are you ready to aspire to new levels of excellence in life and business?
Introduction by Lorri Hunt, Chair, ISO 9000 World Conference
Marcello Ballroom 4403-4404 & 4503-4504 (4th Floor) Track Chair: Bonnie Stone; RC: Marco Luzzatti, Joel Smith, Charli Hoialmen
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5:00 PM–
6:00 PM
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Reception with Captain Sully Sullenberger Zeno Ballroom 4600
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6:30 PM–
7:30 PM
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Speakers Meeting
TC: Lorri Hunt; RC: Jack West
Marcello Ballroom 4402
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Thursday Morning, April 5, 2018
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Track 2 - Keynote A Major Change in QMS Paradigm, The ISO 9001:2015 Transition is Here!
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Marcello Ballroom 4403-4404 TC: Lorri Hunt; RC: Charli Hoialmen |
8:00 AM–
8:15 AM
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Opening Remarks Lorri Hunt, Chair, 2018 ISO 9000 World Conference & Lead U.S. Delegate
to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc.
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8:15 AM–
9:00 AM |
Session #ISO – 021
Johnson Controls Manufacturing System – Furthering the Quality Journey
Craig Williams, VP Enterprise Total Quality Leader, Johnson Controls, Milwaukee, WI, USA
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9:00 AM–
9:45 AM |
Session #ISO – 022
The System Behind Internationally Recognized Accredited Certification Tina Garner, Accreditation Manager - Management Systems, ANAB, Milwaukee, WI, USA
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9:45 AM–10:15 AM |
Refreshment Break |
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Track 3 - Keynote
Tips for Success for ISO 9001:2015 Audits and Transition
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Marcello Ballroom 4403-4404 TC: Lorri Hunt; RC: Charli Hoialmen |
10:15 AM– 11:00 AM
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Session #ISO – 031
Success Tips for the ISO 9001:2015 Transition: Own Your System
Lorri Hunt, Lead U.S. Delegate to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc.
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11:00 AM– 11:45 AM
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Session #ISO – 032
Panel Discussion - Audits: Certification, Accreditation, and Your Organization
Moderator: Lorri Hunt, Lead U.S. Delegate to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc.
Panel Members: Alan Daniels, QMS Strategy, Integration and Industry Quality Standards Management, The Boeing Company, Lake Stevens, WA, USA Tina Garner, Accreditation Manager - Manager Systems, ANAB, Alexandria, VA, USA Dr. Isaac Sheps, Former Senior VP Eastern Europe, Carlsberg Group, Standards Institution of Israel, Ramat Hasharon, Israel John E. (Jack) West, Past Chair US TAG to TC 176 and Member of SC 2 WG on the QMPs Craig Williams, VP Enterprise Total Quality Leader, Johnson Controls, Milwaukee, WI, USA
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11:45 AM– 1:00 PM
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Lunch Break |
Thursday Afternoon, April 5, 2018
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Track 4 – ISO 9001:2015 Transition and the Context of the Organization |
Track 5 – Maximizing Audit Results with ISO 9001:2015
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Track 6 – Tools for Audits and Customer Satisfaction
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Marcello Ballroom 4403-4404 TC: Dan Reid; RC: Alan Daniels
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Marcello Ballroom 4401-4402 TC: Monroe Ratchford; RC: Amy Spomer
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Marcello Ballroom 4405-4406 TC: Susan Moore; RC: Jack West
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1:00 PM–
1:35 PM
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Session #ISO – 041 Taking “Interested Parties” in Context: Managing the Legal Risks of Section 4.2
Jennifer Dukarski, Shareholder, Butzel Long, Ann Arbor, MI, USA
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Session #ISO – 051 Effective Audit Conclusions Related to ISO 9001:2015
Robert Freeman, President, Practical Perspectives, Dallas, TX, USA
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Session #ISO – 061 eAuditing:
A Matter of Context!
Shauna Wilson, President, Amazon Consulting, Inc., Corvallis, OR, USA
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1:35 PM–
2:10 PM |
Session #ISO – 042 Efficient Transition for an Effective System
Kristin Case, Consultant, CaseConsults, Tulsa, OK, USA
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Session #ISO – 052 Professional Process Auditing and Reviews David John Seear, Managing Partner, PDQ Management Services, Cheshire, UK
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Session #ISO – 062
We Want Our Customers
to Be Satisfied!
Cristina Gatti, Head of Central Quality Department, Bosch Rexroth Oil Control S.P.A., Nonantola, Modena, Italy
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2:10 PM–
2:45 PM |
Session #ISO – 043 Five Easy Transition Tricks and One Philosophy to Boost Value
Colin Gray, President, Cavendish Scott, Inc, Denver, CO, USA
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Session #ISO – 053 Process Auditing and Risk-Based Thinking for Improved Audit Performance
Afaq Ahmed, Independent Consultant, Afaq Ahmed Training and Consulting
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Session #ISO – 063
How to Increase the Value of Your Supplier Auditing Program
Angelo Scangas, President, Quality Support Group, Inc., Peabody, MA, USA
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2:45 PM–
3:15 PM |
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Refreshment Break |
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Track 7 – Engaging Top Management and Managing Risk
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Track 8 – Integrating Standards and Combining Audits
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Track 9 – The Synergy Between ISO 9001, Risk, and Lean Six Sigma
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Marcello Ballroom 4403-4404 TC: Marco Luzzatti; RC: Charlie Cianfrani |
Marcello Ballroom 4401-4402 TC: Jack West; RC: Steve Dietzel
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Marcello Ballroom 4405-4406 TC: Chad Kymal; RC: Chris Card
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3:15 PM–
3:50 PM |
Session #ISO – 071
Engaging Top Management Beth Coody, ISO Internal Auditor, Cavendish Scott, Inc, Aurora, CO, USA
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Session #ISO – 081
How to Audit to the Combined ISO 9001:2015 and 13485:2016 Standards
Nancy Pasquan, President, Eyes On, Inc., Escondido, CA, USA
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Session #ISO – 091
Quality/Lean Management System Core Tools Jd Marhevko, VP QLMS & EHS, Accuride Corporation, Saline, MI, USA
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3:50 PM–
4:25 PM |
Session #ISO– 072
Achieving Leadership Engagement in Your Quality Management System
Kristy Kistner, Director, Quality, ORAU, Oak Ridge, TN, USA
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Session #ISO – 082
Integration of ISO Standards into One Management System
Reem Jasim, Senior Manager Quality Assurance, Labour Fund, Manama, Bahrain
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Session #ISO–092
Using Process Failure Mode Effects Analysis to Evaluate Risk and Opportunities in Manufacturing
Patsy Brown, Quality Director, Lennox Industries, Stuttgart, AR, USA
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4:25 PM–
5:00 PM |
Session #ISO– 073
Risky Business: Meeting the ISO 9001:2015 Risk Requirements in the Gaming Industry
Laura Denktash, Performance Excellence Manager, VGT - An Aristocrat Company, Tulsa, OK, USA
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Session #ISO – 083
ISO 9001: Optimizing
Government Customer Service Ogunna Njoku, Specialist Master, DeloitteConsulting LLP, Bristow, VA, USA
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Session #ISO – 093
To Be Announced
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