American Quality Institute

Home

Conference Theme for 2018: Tools & Tips for Audits, and Easy Transitioning to the New ISO 9001 Standard

ISO 9000 World Conference is the first, and the longest running conference on ISO 9000 & Related Quality Management Standards.
With 50+speakers, and hands-on workshops, the 2018 conference is definitely the must-attend event for every Quality Management Professional.
The transition to ISO 9001:2015 is getting started, and other key management system standards are undergoing their own revisions. It is time for all organizations to start their work to achieve conformity. At this conference top experts in the world will show you the way to success with the new standards.
This unique international event brings together leaders in the field of ISO 9000 and QMS Standards. If you are concerned about the changes in ISO 9001 and the related Quality Management System Standards (QMS), come and learn from the people who are working on making the changes and from those who have begun implementing the changes.

2018 CONFERENCE SURVEYS

Registration Hours (Zeno 4601)

WED, April 4, 2018: 7 AM-12 PM; 1 PM-4 PM
THU, April 5, 2018: 7 AM-12 PM; 1 PM-6 PM
FRI, April 6, 2018: 7 AM-12 PM; 1 PM-6 PM
SAT, April 7, 2018: 7 AM-12 PM

Gift Distribution (Zeno 4603)
WED, April 4, 2018: 9 AM-12 PM
THU, April 5, 2018: 4 PM-6 PM
FRI, April 6, 2018: 9 AM-12 PM

REGISTER NOW
Download a copy of the Conference Brochure here

2018 Exhibitor Registration Open Now!
REGISTER NOW

You can still submit a Proposal as a substitute or backup Speaker Submit a Proposal

CONFERENCE AT-A-GLANCE

Wednesday, April 4, 2018

8:00 AM– 3:00 PM	Workshop 1 - Internal Auditing of ISO 9001:2015 - How to Audit a Process-Based Quality Management System Charles Cianfrani, CEO, Green Lane Quality Management Services LLC, Green Lane, PA, USA Co-Presenter: Jack West, CEO, John West Consulting, LLC, The Woodlands, TX, USA Room: Zeno 4805-4806
4:00 PM– 5:00 PM	Track 1 - ISOLSS Joint Keynote 208 Seconds: A Lifetime of Lessons Captain Sully Sullenberger Captain Sully Sullenberger, International Hero for "Miracle on the Hudson," for Safely Guiding a US Airways Jetliner to an Emergency Landing On The Icy Hudson River Capt. Sully's story is one of dedication, hope, and preparedness, revealing the important lessons he learned through his life, in his military service, and in his work as an airline pilot. In this riveting presentation, he shares details from the 208 seconds that put his entire career on the line. He reminds audiences, even in these days of conflict, tragedy and uncertainty, there are values still worth fighting for—that life's challenges can be met if we're ready for them. Are you ready to aspire to new levels of excellence in life and business? Introduction by Lorri Hunt, Chair, ISO 9000 World Conference Marcello Ballroom 4403-4404 & 4503-4504 (4th Floor) Track Chair: Bonnie Stone; RC: Marco Luzzatti, Joel Smith, Charli Hoialmen
5:00 PM– 6:00 PM	Reception with Captain Sully Sullenberger Zeno Ballroom 4600
6:30 PM– 7:30 PM	Speakers Meeting TC: Lorri Hunt; RC: Jack West Marcello Ballroom 4402

Thursday Morning, April 5, 2018

	Track 2 - Keynote A Major Change in QMS Paradigm, The ISO 9001:2015 Transition is Here!
	Marcello Ballroom 4403-4404 TC: Lorri Hunt; RC: Charli Hoialmen
8:00 AM– 8:15 AM	Opening Remarks Lorri Hunt, Chair, 2018 ISO 9000 World Conference & Lead U.S. Delegate to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc.
8:15 AM– 9:00 AM	Session #ISO – 021 Johnson Controls Manufacturing System – Furthering the Quality Journey Craig Williams, VP Enterprise Total Quality Leader, Johnson Controls, Milwaukee, WI, USA
9:00 AM– 9:45 AM	Session #ISO – 022 The System Behind Internationally Recognized Accredited Certification Tina Garner, Accreditation Manager - Management Systems, ANAB, Milwaukee, WI, USA
9:45 AM–10:15 AM	Refreshment Break

	Track 3 - Keynote Tips for Success for ISO 9001:2015 Audits and Transition
	Marcello Ballroom 4403-4404 TC: Lorri Hunt; RC: Charli Hoialmen
10:15 AM– 11:00 AM	Session #ISO – 031 Success Tips for the ISO 9001:2015 Transition: Own Your System Lorri Hunt, Lead U.S. Delegate to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc.
11:00 AM– 11:45 AM	Session #ISO – 032 Panel Discussion - Audits: Certification, Accreditation, and Your Organization Moderator: Lorri Hunt, Lead U.S. Delegate to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc. Panel Members: Alan Daniels, QMS Strategy, Integration and Industry Quality Standards Management, The Boeing Company, Lake Stevens, WA, USA Tina Garner, Accreditation Manager - Manager Systems, ANAB, Alexandria, VA, USA Dr. Isaac Sheps, Former Senior VP Eastern Europe, Carlsberg Group, Standards Institution of Israel, Ramat Hasharon, Israel John E. (Jack) West, Past Chair US TAG to TC 176 and Member of SC 2 WG on the QMPs Craig Williams, VP Enterprise Total Quality Leader, Johnson Controls, Milwaukee, WI, USA
11:45 AM– 1:00 PM	Lunch Break

Thursday Afternoon, April 5, 2018

	Track 4 – ISO 9001:2015 Transition and the Context of the Organization	Track 5 – Maximizing Audit Results with ISO 9001:2015	Track 6 – Tools for Audits and Customer Satisfaction
	Marcello Ballroom 4403-4404 TC: Dan Reid; RC: Alan Daniels	Marcello Ballroom 4401-4402 TC: Monroe Ratchford; RC: Amy Spomer	Marcello Ballroom 4405-4406 TC: Susan Moore; RC: Jack West
1:00 PM– 1:35 PM	Session #ISO – 041 Taking “Interested Parties” in Context: Managing the Legal Risks of Section 4.2 Jennifer Dukarski, Shareholder, Butzel Long, Ann Arbor, MI, USA	Session #ISO – 051 Effective Audit Conclusions Related to ISO 9001:2015 Robert Freeman, President, Practical Perspectives, Dallas, TX, USA	Session #ISO – 061 eAuditing: A Matter of Context! Shauna Wilson, President, Amazon Consulting, Inc., Corvallis, OR, USA
1:35 PM– 2:10 PM	Session #ISO – 042 Efficient Transition for an Effective System Kristin Case, Consultant, CaseConsults, Tulsa, OK, USA	Session #ISO – 052 Professional Process Auditing and Reviews David John Seear, Managing Partner, PDQ Management Services, Cheshire, UK	Session #ISO – 062 We Want Our Customers to Be Satisfied! Cristina Gatti, Head of Central Quality Department, Bosch Rexroth Oil Control S.P.A., Nonantola, Modena, Italy
2:10 PM– 2:45 PM	Session #ISO – 043 Five Easy Transition Tricks and One Philosophy to Boost Value Colin Gray, President, Cavendish Scott, Inc, Denver, CO, USA	Session #ISO – 053 Process Auditing and Risk-Based Thinking for Improved Audit Performance Afaq Ahmed, Independent Consultant, Afaq Ahmed Training and Consulting	Session #ISO – 063 How to Increase the Value of Your Supplier Auditing Program Angelo Scangas, President, Quality Support Group, Inc., Peabody, MA, USA
2:45 PM– 3:15 PM		Refreshment Break

	Track 7 – Engaging Top Management and Managing Risk	Track 8 – Integrating Standards and Combining Audits	Track 9 – The Synergy Between ISO 9001, Risk, and Lean Six Sigma
	Marcello Ballroom 4403-4404 TC: Marco Luzzatti; RC: Charlie Cianfrani	Marcello Ballroom 4401-4402 TC: Jack West; RC: Steve Dietzel	Marcello Ballroom 4405-4406 TC: Chad Kymal; RC: Chris Card
3:15 PM– 3:50 PM	Session #ISO – 071 Engaging Top Management Beth Coody, ISO Internal Auditor, Cavendish Scott, Inc, Aurora, CO, USA	Session #ISO – 081 How to Audit to the Combined ISO 9001:2015 and 13485:2016 Standards Nancy Pasquan, President, Eyes On, Inc., Escondido, CA, USA	Session #ISO – 091 Quality/Lean Management System Core Tools Jd Marhevko, VP QLMS & EHS, Accuride Corporation, Saline, MI, USA
3:50 PM– 4:25 PM	Session #ISO– 072 Achieving Leadership Engagement in Your Quality Management System Kristy Kistner, Director, Quality, ORAU, Oak Ridge, TN, USA	Session #ISO – 082 Integration of ISO Standards into One Management System Reem Jasim, Senior Manager Quality Assurance, Labour Fund, Manama, Bahrain	Session #ISO–092 Using Process Failure Mode Effects Analysis to Evaluate Risk and Opportunities in Manufacturing Patsy Brown, Quality Director, Lennox Industries, Stuttgart, AR, USA
4:25 PM– 5:00 PM	Session #ISO– 073 Risky Business: Meeting the ISO 9001:2015 Risk Requirements in the Gaming Industry Laura Denktash, Performance Excellence Manager, VGT - An Aristocrat Company, Tulsa, OK, USA	Session #ISO – 083 ISO 9001: Optimizing Government Customer Service Ogunna Njoku, Specialist Master, DeloitteConsulting LLP, Bristow, VA, USA	Session #ISO – 093 To Be Announced

Friday Morning, April 6, 2018

	Track 10 – Auditing to Ensure Effective Corrective Action	Track 11 – Create Your Toolbox for Easy Transition	Track 12 – Transition to the New AS9100 for Aviation, Space & Defense
	Marcello Ballroom 4403-4404 TC: Patsy Brown; RC: Charlie Cianfrani	Marcello Ballroom 4405-4406 TC: Jack West; RC: Lorri Hunt	Marcello Ballroom 4401-4402 TC: Colin Gray; RC: Charli Hoialmen
8:00 AM– 8:05 AM	Announcements	Announcements	Announcements
8:05 AM– 8:40 AM	Session #ISO – 101 Writing Precise and Effective Nonconformity Statements Matthew Leiphart, Consultant, Cavendish Scott, Inc, Denver, CO, USA	Session #ISO – 111 A Multi-National Organization’s Transition to ISO 9001:2015 William Kovacich, Quality Engineer, Caterpillar, Inc., Columbia, SC, USA	Session #ISO – 121 Innovative Concepts in Aviation, Space, and Defense Quality Management Standards Alan Daniels, QMS Strategy, Integration and Industry Quality Standards Management, The Boeing Company, Lake Stevens, WA, USA
8:40 AM– 9:15 AM	Session #ISO – 102 After the ISO 9001:2015 Transition Lorri Hunt, Chair, 2018 ISO 9000 World Conference & Lead U.S. Delegate to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc.	Session #ISO – 112 Create Your Own Toolbox for a Smooth Transition to ISO 9001 Susan Moore, Compliance and Self-Assessment, Lockheed Martin Missiles	Session #ISO – 122 Lesson Learned from Aerospace Transition Audits Roger Ritterbeck, Aerospace Product Manager, Bureau Veritas, Cuyahoga Falls, OH, USA
9:15 AM– 9:50 AM	Session #ISO-102 Continued	Session #ISO – 113 Navigating Difficult QMS Requirements Dan Reid, Principal Consultant, Management Systems Consulting LLC, Farmington, MI, USA	Session #ISO – 123 AS9100 Transition – Trends, Lessons Learned & Risks Buddy Cressionnie, President, ASD Expertise, LLC, Trophy Club, TX, USA
9:50 AM– 10:15 AM		Refreshment Break

	Track 13 – Building a Sustainable Quality Management System	Track 14 – Changing the Audit Culture with ISO 9001:2015	Track 15 – Human Side of Continual Improvement and ISO 9001:2015
	Marcello Ballroom 4403-4404 TC: Charlie Cianfrani; RC: Steve Dietzel	Marcello Ballroom 4401-4402 TC: Buddy Cressionnie; RC: Amy Spomer	Marcello Ballroom 4405-4406 TC: Alan Daniels; RC: Charli Hoialmen
10:15 AM–10:50 AM	Session #ISO – 131 The Pursuit of Sustained Success with the Aid of Your Management System Robert Freeman, President, Practical Perspectives, Dallas, TX, USA	Session #ISO – 141 A Simplified Approach to a Process Based Quality System Mark Netzel, VP of Quality, Die-Matic Corporation, Parma, OH, USA	Session #ISO – 151 Harmonizing People and Processes Through Lean Software Concepts Max Doleh, President/CEO, Productive Technologies, Oklahoma City, OK, USA
10:50 AM–11:25 AM	Session #ISO– 132 Futureproofing Your Business Korey Zawadzki, Partner-VP Operational Excellence and Business D, Competitive Solutions, Inc, Alpharetta, GA, USA	Session #ISO – 142 Effective Process Metrics Tracy Stephens, Lead Auditor, Quality Systems Services, Binghamton, NY, USA	Session #ISO–152 Making Continuous Improvement a Reality Monroe Ratchford, President, LEAPS Consulting, Dumfries, VA, USA
11:25 AM–12:00 PM	Session #ISO– 133 Integrated Value–Beyond Sustainability Chad Kymal, Chief Technical Officer, Omnex, Inc., Ann Arbor, MI, USA Co-Presenter: Prof. Dr Wayne Visser, Professor of Integrated Value, Antwerp Management School, Antwerpen, Belgium	Session #ISO – 143 Conducting Better Process Audits Dan Reid, Principal Consultant, Management Systems Consulting LLC, Farmington, MI, USA	Session #ISO – 153 Organizational & Cultural Transformation John Lee, President, Alpha Training and Consulting, Sandy, UT, USA
12:00 PM– 1:15 PM		Lunch Break

Friday Afternoon, April 6, 2018

	Track 16 – Achieving Organizational Success Through Quality Management Systems	Track 17 – Operational Excellence Through Audits and Voice of the Customer
	Marcello Ballroom 4403-4404 TC: Robert Freeman; RC: Charlie Hoialmen	Marcello Ballroom 4401-4402 TC: Lorri Hunt; RC: Alan Daniels
1:15 PM– 2:00 PM	Session #ISO – 161 Quality Management and Organizational Success Isaac Sheps, Former Senior VP Eastern Europe, Carlsberg Group, Standards Institution of Israel, Ramat Hasharon, Israel	Session #ISO – 171 Uncover, Translate, Balance, Measure, Deliver, and Satisfy the Voices of Customers Robin Lawton, Leadership Strategist, C3 Excellence, Inc., Sarasota, FL, USA
2:00 PM– 2:45 PM	Session #ISO – 162 The Evolving Contemporary Role of the Audit Process: A Call for Thoughtful Action Jack West, CEO, John West Consulting, LLC, The Woodlands, TX, USA Co-Presenter: Charles Cianfrani, CEO, Green Lane Quality Management Services LLC, Green Lane, PA, USA	Session #ISO – 171 (Continued) Uncover, Translate, Balance, Measure, Deliver, and Satisfy the Voices of Customers Robin Lawton, Leadership Strategist, C3 Excellence, Inc., Sarasota, FL, USA

Saturday, April 7, 2018

WORKSHOP 2 The ISO 9001:2015 Transition–Implement and Sustain as Easy as 1-2-3	WORKSHOP 3 Aviation, Space, and Defense: AS9100:2016 the Future of Quality Management
Room: Zeno 4610	Room: Zeno 4609
8 :00 AM-5 PM; 0.8 CEU Lorri Hunt, Chair, 2018 ISO 9000 World Conference & Lead U.S. Delegate to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc	8 :00 AM-5 PM; 0.8 CEU Buddy Cressionnie, President, ASD Expertise, LLC, Trophy Club, TX, USA Co-Presenter: Alan Daniels, QMS Strategy, Integration and Industry Quality Standards Management, The Boeing Company, Lake Stevens, WA, USA

Participating Organizations at the ISO 9000 World Conference

Government Agencies

Department of Commerce
Department of Defense
Department of Energy
Department of Health & Human Svcs.
Department of Homeland Security
Department of Justice
Department of State
Department of the Treasury
Department of Transportation
Department of Veterans Affairs

Environmental Protection Agency
NASA
Naval Surface Warfare Center
Pentagon
U.S. Air Force
U.S. Army
U.S. Marine Corps
U.S. Navy
U.S. Veterans Affairs
United States Army Corps of Engineers

Corporations

AIG
Alcoa
AT&T
Bank of America Corp
BASF Corporation
Bayer Corporation
BMW
The Boeing Company
Bose Corporation
Bristol-Myers Squibb
Campbell Soup Company
Cardinal Health
Caterpillar
Chrysler Corporation
Chevron
Cisco Systems
Coca-Cola
Comcast
Daimler Chrysler
Disney
Dow Chemical

Dr Pepper
Duracell
Dupont
Eastman Kodak
Facebook
Google
Exxon Mobil
Fedex
Ford Motor
General Electric
General Motors
Gillette
Goodyear Tire
Hewlett Packard
Honeywell
Humana
IBM
Kohler
Lockheed Martin
Macy’s
M&M/Mars

ManpowerGroup
Maytag Appliances
Mercedes
Merck
Mitsubishi
Mobil Chemical
Motorola
NASA
Nestle
Northrop Grumman
PepsiCo
Philip Morris International
PNC Financial Services Group
Pfizer
Pratt & Whitney
Procter & Gamble
Prudential
Raytheon
Rolls Royce Allison
Target
Johnson & Johnson

Schindler Elevator Corporation
Schneider Electric
Shell
Siemens
Southwest Airlines
Staples
Tesla
Tiffany & Co.
Qualcomm
Underwriter Laboratories
UnitedHealth Group
United Technologies
Union Pacific
UPS
USAA
Verizon
Walmart
Wells Fargo
Westinghouse
Whirlpool
Xerox

CONTACT US

Tel: 1 (408) 894-9910 or 1(800) 875-1960
Fax: 1 (866) 500-9081
Email: info@iso9000conference.com