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Conference Theme for 2018: Tools & Tips for Audits, and Easy Transitioning to the New ISO 9001 Standard

  • ISO 9000 World Conference is the first, and the longest running conference on ISO 9000 & Related Quality Management Standards.
    With 50+speakers, and hands-on workshops, the 2018 conference is definitely the must-attend event for every Quality Management Professional.
  • The transition to ISO 9001:2015 is getting started, and other key management system standards are undergoing their own revisions. It is time for all organizations to start their work to achieve conformity. At this conference top experts in the world will show you the way to success with the new standards.
  • This unique international event brings together leaders in the field of ISO 9000 and QMS Standards. If you are concerned about the changes in ISO 9001 and the related Quality Management System Standards (QMS), come and learn from the people who are working on making the changes and from those who have begun implementing the changes.

2018 CONFERENCE SURVEYS

THURSDAY
FRIDAY
WORKSHOPS

Registration Hours (Zeno 4601)

WED, April 4, 2018: 7 AM-12 PM; 1 PM-4 PM
THU, April 5, 2018: 7 AM-12 PM; 1 PM-6 PM
FRI, April 6, 2018: 7 AM-12 PM; 1 PM-6 PM
SAT, April 7, 2018: 7 AM-12 PM

Gift Distribution  (Zeno 4603)
 WED, April 4, 2018: 9 AM-12 PM  
THU, April 5, 2018: 4 PM-6 PM
 FRI, April 6, 2018: 9 AM-12 PM

REGISTER NOW 
Download a copy of the Conference Brochure here

2018 Exhibitor Registration Open Now!
REGISTER NOW

You can still submit a Proposal as a substitute or backup Speaker  Submit a Proposal


CONFERENCE AT-A-GLANCE

Wednesday, April 4, 2018

8:00 AM–
3:00 PM

Workshop 1 - Internal Auditing of ISO 9001:2015 - How to Audit a Process-Based Quality Management System
Charles Cianfrani, CEO, Green Lane Quality Management Services LLC, Green Lane, PA, USA
Co-Presenter: Jack West,
CEO, John West Consulting, LLC, The Woodlands, TX, USA
Room: Zeno 4805-4806

4:00 PM–
5:00 PM



Track 1 - ISOLSS Joint Keynote
208 Seconds: A Lifetime of Lessons 

Captain Sully Sullenberger

Captain Sully Sullenberger, International Hero for "Miracle on the Hudson," for Safely Guiding a US Airways Jetliner to an Emergency Landing On The Icy Hudson River Capt. Sully's story is one of dedication, hope, and preparedness, revealing the important lessons he learned through his life, in his military service, and in his work as an airline pilot. In this riveting presentation, he shares details from the 208 seconds that put his entire career on the line. He reminds audiences, even in these days of conflict, tragedy and uncertainty, there are values still worth fighting for—that life's challenges can be met if we're ready for them. Are you ready to aspire to new levels of excellence in life and business?

Introduction by Lorri Hunt, Chair, ISO 9000 World Conference

Marcello Ballroom 4403-4404 & 4503-4504 (4th Floor)
Track Chair: Bonnie Stone; RC: Marco Luzzatti, Joel Smith, Charli Hoialmen

5:00 PM–
6:00 PM


Reception with Captain Sully Sullenberger

Zeno Ballroom 4600

6:30 PM–
7:30 PM

Speakers Meeting 
TC: Lorri Hunt; RC: Jack West 

Marcello Ballroom 4402

Thursday Morning, April 5, 2018

 

Track 2 - Keynote
A Major Change in QMS Paradigm, The ISO 9001:2015 Transition is Here!

  Marcello Ballroom 4403-4404   TC: Lorri Hunt; RC: Charli Hoialmen
8:00  AM–
8:15 AM

Opening Remarks  
Lorri Hunt, Chair, 2018 ISO 9000 World Conference & Lead U.S. Delegate
to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc.

8:15 AM–
9:00 AM

Session #ISO – 021
Johnson Controls Manufacturing System – Furthering the Quality Journey
Craig Williams, VP Enterprise Total Quality Leader, Johnson Controls, Milwaukee, WI, USA

9:00 AM–
9:45 AM

Session #ISO – 022
The System Behind Internationally Recognized Accredited Certification
Tina Garner, Accreditation Manager - Management Systems, ANAB, Milwaukee, WI, USA

9:45 AM–10:15 AM  Refreshment Break


 

Track 3 - Keynote
Tips for Success for ISO 9001:2015 Audits and Transition

 

Marcello Ballroom 4403-4404 TC: Lorri Hunt;  RC: Charli Hoialmen

10:15 AM– 11:00 AM

Session #ISO – 031
Success Tips for the ISO 9001:2015 Transition:  Own Your System

Lorri Hunt, Lead U.S. Delegate to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc.

11:00 AM– 11:45 AM
Session #ISO – 032
Panel Discussion - Audits: Certification, Accreditation, and Your Organization

Moderator: 
Lorri HuntLead U.S. Delegate to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc.

Panel Members:  
Alan Daniels, QMS Strategy, Integration and Industry Quality Standards Management, The Boeing Company, Lake Stevens, WA, USA
Tina Garner, Accreditation Manager - Manager Systems, ANAB, Alexandria, VA, USA
Dr. Isaac Sheps, Former Senior VP Eastern Europe, Carlsberg Group, Standards Institution of Israel, Ramat Hasharon, Israel
John E. (Jack) West, Past Chair US TAG to TC 176 and Member of SC 2 WG on the QMPs
Craig Williams, VP Enterprise Total Quality Leader, Johnson Controls, Milwaukee, WI, USA

11:45 AM– 1:00 PM
Lunch Break
 

Thursday Afternoon, April 5, 2018

  Track 4  ISO 9001:2015 Transition and the Context of the Organization

Track 5 – Maximizing Audit Results with ISO 9001:2015

Track 6 – Tools for Audits and Customer Satisfaction

  Marcello Ballroom 4403-4404
TC: Dan Reid; RC: Alan Daniels

Marcello Ballroom 4401-4402
TC: Monroe Ratchford; RC: Amy Spomer

Marcello Ballroom 4405-4406
TC: Susan Moore; RC: Jack West

1:00 PM–
1:35 PM

Session #ISO – 041
Taking “Interested Parties” in Context: Managing the Legal Risks of Section 4.2
Jennifer Dukarski, Shareholder, Butzel Long, Ann Arbor, MI, USA

Session #ISO – 051
Effective Audit Conclusions Related to ISO 9001:2015
Robert Freeman, President, Practical Perspectives, Dallas, TX, USA

Session #ISO – 061
eAuditing:
A Matter of Context!

Shauna Wilson, President, Amazon Consulting, Inc., Corvallis, OR, USA

1:35 PM–
2:10 PM

Session #ISO – 042
Efficient Transition for an Effective System
Kristin Case, Consultant, CaseConsults, Tulsa, OK, USA

Session #ISO – 052
Professional Process Auditing and Reviews
David John Seear, Managing Partner, PDQ Management Services, Cheshire, UK

Session #ISO – 062
We Want Our Customers
to Be Satisfie
d!

Cristina Gatti, Head of Central Quality Department, Bosch Rexroth Oil Control S.P.A., Nonantola, Modena, Italy

2:10 PM–
2:45 PM

Session #ISO – 043
Five Easy Transition Tricks and One Philosophy to Boost Value
Colin Gray, President, Cavendish Scott, Inc, Denver, CO, USA

Session #ISO – 053
Process Auditing and Risk-Based Thinking for Improved Audit Performance
Afaq Ahmed, Independent Consultant, Afaq Ahmed Training and Consulting

Session #ISO – 063
How to Increase the Value of Your Supplier Auditing Program
Angelo Scangas, President, Quality Support Group, Inc., Peabody, MA, USA

2:45 PM–
3:15 PM


Refreshment Break



Track 7 – Engaging Top Management and Managing Risk

Track 8 – Integrating Standards and Combining Audits

Track 9 – The Synergy Between ISO 9001, Risk, and Lean Six Sigma

 

Marcello Ballroom 4403-4404
TC: Marco Luzzatti; RC: Charlie Cianfrani

Marcello Ballroom 4401-4402
TC: Jack West; RC: Steve Dietzel


Marcello Ballroom 4405-4406
TC: Chad Kymal;  RC: Chris Card


3:15 PM–
3:50 PM

Session #ISO – 071
Engaging Top Management
Beth Coody, ISO Internal Auditor, Cavendish Scott, Inc, Aurora, CO, USA

Session #ISO – 081
How to Audit to the Combined ISO 9001:2015 and 13485:2016 Standards
Nancy Pasquan, President, Eyes On, Inc., Escondido, CA, USA

Session #ISO – 091
Quality/Lean Management System Core Tools
Jd Marhevko, VP QLMS & EHS, Accuride Corporation, Saline, MI, USA

3:50 PM–
4:25 PM

Session #ISO– 072
Achieving Leadership Engagement in Your Quality Management System
Kristy Kistner, Director, Quality, ORAU, Oak Ridge, TN, USA

Session #ISO – 082
Integration of ISO Standards into One Management System
Reem Jasim, Senior Manager Quality Assurance, Labour Fund, Manama, Bahrain

Session #ISO–092
Using Process Failure Mode Effects Analysis to Evaluate Risk and Opportunities in Manufacturing
Patsy Brown, Quality Director, Lennox Industries, Stuttgart, AR, USA

4:25 PM–
5:00
PM

Session #ISO– 073
Risky Business: Meeting the ISO 9001:2015 Risk Requirements in the Gaming Industry
Laura Denktash, Performance Excellence Manager, VGT - An Aristocrat Company, Tulsa, OK, USA

Session #ISO – 083
ISO 9001: Optimizing Government Customer Service
Ogunna Njoku, Specialist Master, DeloitteConsulting LLP, Bristow, VA, USA

Session #ISO – 093
To Be Announced

 

Friday Morning, April 6, 2018

  Track 10 – Auditing to Ensure Effective Corrective Action

Track 11 – Create Your Toolbox for Easy Transition

Track 12 – Transition to the New AS9100 for Aviation, Space & Defense

 

Marcello Ballroom 4403-4404
TC: Patsy Brown;  RC: Charlie Cianfrani

Marcello Ballroom 4405-4406
TC: Jack West;  RC: Lorri Hunt

Marcello Ballroom 4401-4402
TC: Colin Gray;  RC: Charli Hoialmen

8:00 AM–
8:05 AM

 Announcements  Announcements  Announcements

8:05 AM–
8:40 AM

Session #ISO – 101
Writing Precise and Effective Nonconformity Statements
Matthew Leiphart, Consultant, Cavendish Scott, Inc, Denver, CO, USA


Session #ISO – 111
A Multi-National Organization’s Transition to ISO 9001:2015
William Kovacich, Quality Engineer, Caterpillar, Inc., Columbia, SC, USA

Session #ISO – 121
Innovative Concepts in Aviation, Space, and Defense Quality Management Standards
Alan Daniels, QMS Strategy, Integration and Industry Quality Standards Management, The Boeing Company, Lake Stevens, WA, USA

8:40 AM–
9:15 AM

Session #ISO – 102
After the ISO 9001:2015 Transition
Lorri Hunt, Chair, 2018 ISO 9000 World Conference & Lead U.S. Delegate
to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc.

Session #ISO – 112
Create Your Own Toolbox for a Smooth Transition to ISO 9001
Susan Moore, Compliance and Self-Assessment, Lockheed Martin Missiles

Session #ISO – 122
Lesson Learned from Aerospace Transition Audits
Roger Ritterbeck, Aerospace Product Manager, Bureau Veritas, Cuyahoga Falls, OH, USA

9:15 AM–
9:50 AM

Session #ISO-102 Continued

Session #ISO – 113
Navigating Difficult QMS Requirements
Dan Reid,  Principal Consultant, Management Systems Consulting LLC, Farmington, MI, USA

Session #ISO – 123
AS9100 Transition – Trends, Lessons Learned & Risks
Buddy Cressionnie, President, ASD Expertise, LLC, Trophy Club, TX, USA

9:50 AM–
10:15 AM


Refreshment Break



Track 13 – Building a Sustainable Quality Management System

Track 14 – Changing the Audit Culture with ISO 9001:2015

Track 15 – Human Side of Continual Improvement and ISO 9001:2015

 

Marcello Ballroom 4403-4404
TC: Charlie Cianfrani; RC: Steve Dietzel

Marcello Ballroom 4401-4402
TC: Buddy Cressionnie;  RC: Amy Spomer

Marcello Ballroom 4405-4406
TC: Alan Daniels; RC: Charli Hoialmen

10:15 AM–10:50 AM

Session #ISO – 131
The Pursuit of Sustained Success with the Aid of Your Management System
Robert Freeman, President, Practical Perspectives, Dallas, TX, USA

Session #ISO – 141
A Simplified Approach to a Process Based Quality System
Mark Netzel, VP of Quality, Die-Matic Corporation, Parma, OH, USA

Session #ISO – 151
Harmonizing People and Processes Through Lean Software Concepts
Max Doleh, President/CEO, Productive Technologies, Oklahoma City, OK, USA

10:50 AM–11:25 AM

Session #ISO– 132
Futureproofing Your Business
Korey Zawadzki, Partner-VP Operational Excellence and Business D, Competitive Solutions, Inc, Alpharetta, GA, USA

Session #ISO – 142
Effective Process Metrics
Tracy Stephens, Lead Auditor, Quality Systems Services, Binghamton, NY, USA

Session #ISO–152
Making Continuous Improvement a Reality
Monroe Ratchford, President, LEAPS Consulting, Dumfries, VA, USA

11:25 AM–12:00 PM

Session #ISO– 133
Integrated Value–Beyond Sustainability
Chad Kymal, Chief Technical Officer, Omnex, Inc., Ann Arbor, MI, USA
Co-Presenter: Prof. Dr Wayne Visser, Professor of Integrated Value, Antwerp Management School, Antwerpen, Belgium

Session #ISO – 143
Conducting Better Process Audits
Dan Reid, Principal Consultant, Management Systems Consulting LLC, Farmington, MI, USA

Session #ISO – 153
Organizational & Cultural Transformation
John Lee, President, Alpha Training and Consulting, Sandy, UT, USA

12:00 PM–
1:15 PM

   Lunch Break  
 

Friday Afternoon, April 6, 2018

  Track 16 – Achieving Organizational Success Through Quality Management Systems

Track 17 – Operational Excellence Through Audits and Voice of the Customer

 

Marcello Ballroom 4403-4404
TC: Robert Freeman;  RC: Charlie Hoialmen

Marcello Ballroom 4401-4402
TC: Lorri Hunt;     RC: Alan Daniels

1:15 PM–
2:00 PM

Session #ISO – 161
Quality Management and 
Organizational Success

Isaac Sheps, Former Senior VP Eastern Europe, Carlsberg Group, Standards Institution of Israel, Ramat Hasharon, Israel

Session #ISO – 171
Uncover, Translate, Balance, Measure,
Deliver, and Satisfy the Voices of
 Customers

 Robin Lawton, Leadership Strategist, C3 Excellence, Inc., Sarasota, FL, USA

2:00 PM–
2:45 PM

Session #ISO – 162
The Evolving Contemporary Role of the Audit Process: A Call for Thoughtful Action

Jack West, CEO, John West Consulting, LLC, The Woodlands, TX, USA
Co-Presenter: Charles Cianfrani, CEO, Green Lane Quality Management Services LLC, Green Lane, PA, USA

Session #ISO – 171 (Continued)
Uncover, Translate, Balance, Measure,
Deliver, and Satisfy the Voices of
 Customers

 Robin Lawton, Leadership Strategist, C3 Excellence, Inc., Sarasota, FL, USA



 

Saturday, April 7, 2018

WORKSHOP 2
The ISO 9001:2015 Transition–Implement and Sustain as Easy as
1-2-3

WORKSHOP 3
Aviation, Space, and Defense: AS9100:2016 the Future of Quality Management

Room: Zeno 4610 Room: Zeno 4609

8 :00 AM-5 PM; 0.8 CEU
Lorri Hunt, Chair, 2018 ISO 9000 World Conference & Lead U.S. Delegate to ISO TC176/SC2; President, Lorri Hunt & Associates, Inc

8 :00 AM-5 PM; 0.8 CEU
Buddy Cressionnie, President, ASD Expertise, LLC, Trophy Club, TX, USA
Co-Presenter: Alan Daniels, QMS Strategy, Integration and Industry Quality Standards Management, The Boeing Company, Lake Stevens, WA, USA