Conference Registration is open REGISTER NOW
Feel free to download ISO 9000 Zoom virtual backgrounds
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MONDAY MORNING, MARCH 13, 2023
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ISO TRACK 1
Keynote: What is New with Quality Management Standards? Moderator: Lorri Hunt
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8:00 AM–8:10 AM
Opening Remarks
Lorri Hunt, Chair, 2023 ISO 9000 World Conference
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8:10 AM–9:00 AM; #ISO–011
It’s “A Whole New World"  Lori Gillespie, Vice President, ANSI National Accreditation Board (ANAB), Milwaukee, WI, USA
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9:00 AM–9:45 AM; #ISO–012
Does ISO 9001 Fit for the Future – Is a Revision Required? Dr. Isaac Sheps, Chair of the Central Committee for MS Standards, The Standards Institution of Israel, Ramat Hasharon, Israel
John E. (Jack) West, Past Chair US TAG to TC 176 & Member of SC 2 WG on the QMPs, The Woodlands, TX, USA
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| 9:45 AM–10:15 AM; Refreshment Break |
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ISO TRACK 2
Plenary: Energize Your Quality Management System Moderator: Amy Spomer
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10:15 AM–10:50 AM; #ISO–021
Energize Your Quality Management System - Don't Let it Quiet Quit
Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA
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10:50 AM–11:25 AM; #ISO–022
Leverage Your Quality Management System to Implement a Sustainability Program 
Phil Ruggiero, Quality Manager, Nexeo Plastics LLC, Spring, TX, USA
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11:25 AM–12:00 PM; #ISO–023
Panel Discussion – Future Proof Your Quality Management System
Moderator: Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA
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EXHIBITS
March 13, 2023
Exhibit Hours:
9AM - 4PM
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MONDAY AFTERNOON, MARCH 13, 2023
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ISO TRACK 3
Quality 4.0 & Digital Transformation of QMS
Moderator: Charli Hoialmen
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1:15 PM–1:50 PM; #ISO–031
Accelerating Your Digital Transformation Initiative in the Post-Covid Age 
Scott Armstrong, Partner, Interfacing Technologies, Montreal, QC, Canada
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1:50 PM–2:25 PM; #ISO–032
Digitalization Path through Collaboration 
Norma Antunano, Staff, IT Business Partner Analyst, AMD University, Austin, TX, USA
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2:25 PM–3:00 PM; #ISO–033
Quality 4.0: Quality Then, Now, and the Future 
Wali Alam, President, Quality Institute of America, Inc, Houston, TX, USA
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ISO TRACK 4
Data Analysis for QMS Applications
Moderator: Kathy Abbett
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1:15 PM–1:50 PM; #ISO–041
What’s Best for You: 100% Inspection or Statistical Sampling? 
Michael Ford, Principal, TQM Works Consulting, Port Crane, NY USA
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1:50 PM–2:25 PM; #ISO–042
Event Logs to Avoid Lost Issues 
Nancy L. Pasquan, Principal, Eyes On, Inc., Escondido, CA, USA
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2:25 PM–3:00 PM; #ISO–043
Redefining Quality To Succeed in the Customer Experience World 
John A. Goodman, Vice Chairman, Customer Care Measurement & Consulting, Washington, DC, USA
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ISO TRACK 5
Standards Developments
You Need To Know
Moderator: Roger Ritterbeck
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1:15 PM–1:50 PM; #ISO–051
How to Maintain an Effective IATF 16949 QMS 
Noel Walter, Owner, NDW Associates, Murrells Inlet, SC, USA
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1:50 PM–2:25 PM; #ISO–052
ISO 9001 to ISO 13485 
Denise Holliday, Sr. QA/RA Consultant, Schuler Medical Device, Lewisville, TX, USA
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2:25 PM–3:00 PM; #ISO–053
Hospital Asset Management – Implementing ISO 55001 and Auditing
Arthur Kurland, Director, Asset Management, University Health, San Antonio, TX, USA
Frank Estala, Senior Compliance Auditor, Integrity Services, University Health, San Antonio, TX, USA
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3:00 PM–3:30 PM; Refreshment Break
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ISO TRACK 6
ISO Standards To Ensure Sustainability
Moderator: Jack West
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3:30 PM–4:05 PM; #ISO–061
Applying the ISO Science To Ensure Sustainability in the Organization
Dimitrina Gencheva, Quality and Continuous Improvement Principal, FedEx Corporation, Katy, TX, USA
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4:05 PM–4:40 PM; #ISO–062
More Than Just IT - ISO 27001 and Non-Technical Threats Kevin Whalen, President, Whalen Strategic Services, LLC, Lincolnton, GA, USA
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ISO TRACK 7
Innovative Audit Tools-Virtual and Onsite
Moderator: Patsy Ball Brown
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3:30 PM–4:05 PM; #ISO–071
Blended Process Audits - Effective Use of Virtual and Onsite Audit Tools and Techniques
Patsy L. Brown, Consultant/Trainer, Brown & Associates Quality Consulting, Inc., Pine Bluff, AR, USA
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4:05 PM–4:40 PM; #ISO–072
The Power and Effectiveness of Agile-Driven Internal Audits
Michael Prior, Auditor/Director of Business Development, QIA, Houston, TX, USA
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ISO TRACK 8
Changes to Aerospace Certification
Moderator: Roger Ritterbeck
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3:30 PM–4:05 PM; #ISO–081
Major Changes to Aerospace Certification with AS9104/1 Revisions
Roger A. Ritterbeck, Aerospace Program Manager, Bureau Veritas Certification
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4:05 PM–4:40 PM; #ISO–082
Reduce Supplier Risk and Ensure Customer Satisfaction Through PPAP 
Laura Halleck, Sr. QMS Consultant, Quality Support Group, Pelham, NH, USA
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6:00 PM – 7:00 PM; Reception
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TUESDAY MORNING, MARCH 14, 2023
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