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ISO 9000 World Conference:
March 22-23, 2021

ISO 9000 World Conference Exhibits:
March 22-23, 2021

ISO Workshops 1 & 2: March 21, 2021
ISO Workshop 3: March 24, 2021

We hope you are doing well and remain safe during these truly historic times! Due to ongoing concerns about Covid-19, the ISO 9000 World conference will be held entirely as virtual event.

The conference will feature the best line-up of speakers, Virtual Exhibits, Networking sessions, and Happy Hours! Technical sessions will be presented live, and will also be available post conference for viewing at your leisure. There will be plenty of time to ask questions and to interact with the speakers, exhibitors and other attendees.

ATTENDEES' CORNER
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SPEAKERS' CORNER
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EXHIBITORS' CORNER
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CONFERENCE AT-A-GLANCE

PRELIMINARY 2021 SCHEDULE PROGRAM
ALL TIMES ARE IN EASTERN STANDARD TIME (EST)

PRE-CONFERENCE WORKSHOPS
SUNDAY -  MARCH 21, 2021

ISO WS1
8:00 AM - 5:00 PM EST; #ISO–001

Managing Change and Conformity to ISO 9001:2015

Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA
ISO WS2
8:00 AM - 5:00 PM EST; #ISO–002

Moving Past the Minimum QMS Requirements for Aviation, Space and Defense

Buddy L. Cressionnie, President, ASD Expertise, LLC, Trophy Club, FL, USA
Alan W. Daniels, Senior Quality Specialist, The Boeing Company, Seattle, WA, USA

Virtual Speakers’ Orientation Meeting
6:00 PM – 7:00 PM EST

MONDAY MORNING - MARCH 22, 2021

ISO TRACK 1
KEYNOTE - FUTURE OF QUALITY MANAGEMENT SYSTEMS

Track Chair: Amy Spomer; RC: Charli Hoialmen

8:00 AM–8:10 AM EST
Opening Remarks
Amy Spomer, Chair, 2021 ISO 9000 & Audits World Conference

8:10 AM–8:50 AM EST; #ISO–011
Unlocking the Full Potential of Quality Management Systems

Alan Daniels, Quality Strategy and Industry Standards Management, The Boeing Company, Seattle, WA, USA

8:50 AM–9:25 AM EST; #ISO–012
Quality Managers - Wake Up!! It Is Up to You to Lead the Journey to Organizational Sustained Success

Dr. Isaac Sheps, Chairman, Central Committee for MSS, Standards Institution of Israel, Ramat Hasharon, Israel

9:25 AM–10:00 AM EST; #ISO–013
Understanding the Annex SL Revision

Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

10:00 AM–10:30 AM EST; Refreshment Break

ISO TRACK 2
KEYNOTE - CREATING BUY-IN FOR QMS IMPLEMENTATION

Track Chair: Amy Spomer; RC: Charli Hoialmen

10:30 AM–11:05 AM EST; #ISO–021
Giving Your QMS a Personality to Drive Employee Engagement

David Disney, Quality Manager, Protocast, Inc., Commerce City, CO, USA

11:05 AM–11:50 AM EST; #ISO–022
Panel Discussion: Managing Your QMS…and the Pandemic

Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

12:00 PM–1:00 PM EST; Lunch Break

MONDAY AFTERNOON - MARCH 22, 2021

ISO TRACK 3
TURBO CHARGE YOUR AUDITS

Track Chair: Nancy Pasquan;
RC: William Mizak

1:00 PM–1:35 PM EST; #ISO–031
Making the ISO 9001-Based System Work for Your Company, Not Your Auditor

Don McFarland, Technical Manger, Aerospace, NSF-ISR, LTD, Ann Arbor, MI, USA


1:35 PM–2:10 PM EST; #ISO–032
Using the “LAB” Method to Turbo Charge Your Audits

Michael Prior  (rep. Wali Alam) Vice-President, Quality Institute of America, Houston, TX, USA

2:10 PM–2:45 PM EST; #ISO–033
How to Conduct Virtual Audits in Pandemic Crisis

Puthucode Rajamani, President, Rajamani Group, LLC, Milltown, NJ, USA

ISO TRACK 4
QMS IN THE MODERN DIGITAL AGE

Track Chair: Charli Hoialmen;
RC: Steve Dietzel

1:00 PM–1:35 PM EST; #ISO–041
Implementing & Maintaining a QMS in the Electronic Age

Kyle Chambers, QMS Advisor, Texas Quality Assurance, Friendswood, TX, USA
Darci Chambers, The Boss Lady, Texas Quality Assurance, Friendswood, TX, USA

1:35 PM–2:10 PM EST; #ISO–042
Applying the ISO 9001 Standard to Healthcare Big Data

Joseph Larach, Senior Manager Quality Engineering, Health Management Systems, Irving, TX, USA

2:10 PM–2:45 PM EST; #ISO–043
Redefining Certification: It’s Not Your Grandfather’s Management System

Lisa Purcell, Director of Management Systems, TUV Rheinland of North America, Inc., Littleton, MA, USA

ISO TRACK 5
DEVELOPING A RISK-BASED MANAGEMENT SYSTEM

Track Chair: Roger Ritterbeck;
RC: Christine Park

1:00 PM–1:35 PM EST; #ISO–051
Developing a Risk Based Internal Audit Plan

Laura Halleck, Sr. QMS Consultant, Quality Support Group, Westford, MA, USA

1:35 PM–2:10 PM EST; #ISO–052
Audit Nonconformity Grading Using a Risk-Based Approach

Mark Allen Durivage, Managing Principal Consultant, Quality Systems Compliance, LLC, Lambertville, MI, USA

210 PM–2:45 PM EST; #ISO–053
Risk Based Approach to Remote Auditing

Mark Allen Durivage, Managing Principal Consultant, Quality Systems Compliance, LLC, Lambertville, MI, USA


2:45 PM–3:15 PM EST; Refreshment Break

ISO TRACK 6
AUDITING WITH A MISSION

Track Chair: David Disney;
RC: Robert Freeman

3:15 PM–3:50 PM EST; #ISO–061
ISO 9001 Auditing – The Dilemma

David Auda, Reliability/Safety Engineer, Volvo/Mack Truck, Greensboro, NC, USA

3:50 PM–4:25 PM EST; #ISO–062
Auditing With Purpose

Nora Janette Milley, Extension Specialist, NC State University - Industry Expansion Solutions, Horse Shoe, NC, USA

4:25 PM–5:00 PM EST; #ISO–063

Future Integrated Management System Auditing: ISO 9001, ISO 14001, ISO 45001 and More

Dr. Roderick A. Munro, Senior Lead Assessor, Lloyd’s Register, Houston, TX, USA





ISO TRACK 7
QMS IN THE CLOUD

Track Chair: Buddy Cressionnie;
RC: Steve Dietzel

3:15 PM–3:50 PM EST; #ISO–071
Usage and Validation of
Cloud Technologies in a Regulated Environment

Pratima 'anu' Virkar, Head of Quality and Compliance IBM WHLS, IBM, Durham, NC, USA

3:50 PM–4:25 PM EST; #ISO–072
ISO 9001 Compliance in Cloud Based Computing Systems

Norma Antunano, IT Senior Consultant/ Adjunct Faculty, Consulting Firm/University, Austin, TX, USA

 

4:25 PM–5:00 PM EST; #ISO–073
Advanced Problem Solving:
A Systematic Approach to Root Cause Analysis

Jim Leonard, Sr. Consultant, Quality Support Group, Ave Maria, FL, USA

ISO TRACK 8
IMPLEMENTING A
RISK-BASED MANAGEMENT SYSTEM

Track Chair: Lorri Hunt;
RC: William Mizak

3:15 PM–3:50 PM EST; #ISO–081
Implementing a Risk-Based Management System Using the ISO 9001 and ISO 31000

Dr. Marc Siegel, Director, Global Security and Resilience Projects, San Diego State University, Encinitas, CA, USA

3:50 PM–4:25 PM EST; #ISO–082
A Common Sense Approach to Risks and Opportunities

Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

“You can measure opportunity with the same yardstick that measures the risk involved. They go together.”

― Earl Nightingale

TUESDAY MORNING - MARCH 23, 2021

ISO TRACK 9
UNLEASHING THE POWER OF PEOPLE AND ORGANIZATIONS

Track Chair: Robert Freeman;
RC: William Mizak

8:00 AM–8:40 AM EST; #ISO–091
The Eight Weapons of a Quality Leader in a "Team Focus" Environment

Dr. Tim O'Hanlon, Managing Principal, Praestare Limited, Birmingham, United Kingdom

8:40 AM–9:15 AM EST; #ISO–092
Performance-Based Management

Robert Freeman, Managing Director, ACI Assurance, LLC, Dallas, TX, USA

9:15 AM–9:50 AM EST; #ISO–093
Excellence & Innovation Acceleration: Unleashing the Power of Great People

Jose Pires, President, Global Excellence & Innovation, San Antonio, TX, USA

ISO TRACK 10
TOOLS FOR
SHARPENING
YOUR QMS SKILLS

Track Chair: Jack West;
RC: Nancy Pasquan

8:00 AM–8:40 AM EST; #ISO–101
Proactively Thinking Out of the “Tool” Box

Susan Moore, Production Operations Compliance, MFC, Lockheed Martin Corporation, Dallas, TX, USA

8:40 AM–9:15 AM EST; #ISO–102
5S as a Catalyst for Change

Mian Saqib Sohail, Senior Manager Organization Development, Artistic Milliners, Karachi, Pakistan

“Quality control is more than a state of mind. It requires effective tools.”

― Shigeru Mizuno

ISO TRACK 11
BEYOND THE MINIMUM QMS REQUIREMENTS FOR AEROSPACE

Track Chair: Alan Daniels;
RC: David Disney

8:00 AM–8:40 AM EST; #ISO–111
AS9100, AS9110, AS9120: Moving Past the Minimum

Alan Daniels, Quality Strategy and Industry Standards Management, The Boeing Company, Seattle, WA, USA
Buddy Cressionnnie, President, ASD Expertise, Trphy Club, TX, USA

8:40 AM–9:15 AM EST; #ISO–112
Aerospace Adopts Automotive APQP Requirements With the New AS9145 Standard

Roger Ritterbeck, Aerospace Program Manager, Bureau Veritas Certification, Houston, TX, USA


9:50 AM–10:15 AM EST; Refreshment Break

ISO TRACK 12
ACHIEVING SIMPLIFIED QMS THROUGH INTEGRATION

Track Chair: Charli Hoialmen;
RC: Christine Park

10:15 AM–10:50 AM EST; #ISO–121
Integration: The Square Peg and Round Hole Conundrum

Terry A. Mors, Principal Consultant, ERM, Inc., Dexter, MI, USA

10:50 AM–11:25 AM EST; #ISO–122

The Need for a Cause and Corrective Action Report System

Christian Lesesne, Senior Consultant, Park Avenue Solutions, Phoenix, AZ, USA

Leigh Ann Schildmeier, Founder & President, Park Avenue Solutions, Phoenix, AZ, USA

12:00 PM–1:00 PM EST; Lunch Break 

ISO TRACK 13
STRATEGIES FOR PROCESS
IMPROVEMENT

Track Chair: Roger Ritterbeck;
RC: Amy Spomer

10:15 AM–10:50 AM EST; #ISO–131

ISO 9001 and Lean Six Sigma Comparison and Optimization of Synergies

Maria Achilleoudes, Operational Excellence Consultant and Trainer, Fit Business, Egkomi, Cyprus

10:50 AM–11:25 AM EST; #ISO–132

Strategic Project Management for Operational Excellence

Tony Belilovskiy, Director, International Institute for Customer-Centered Leadership, Sarasota, FL, USA

Robin Lawton, Leadership Strategist, C3 Excellence, Inc, Sarasota, FL, USA

"If you can't describe what you are doing as a process, you don't know what you're doing."

– W. Edwards Deming

ISO TRACK 14
REGULATORY &
QUALITY JOINING FORCES

 Track Chair: Buddy Cressionnie;
RC: Robert Freeman

10:15 AM–10:50 AM EST; #ISO–141
Integrating Regulatory Affairs Into the Quality Management System

Christine Park, Consultant, Christine Park & Associates, Villa Rica, GA, USA

10:50 AM–11:25 AM EST; #ISO–142
Objectives and Measures Under ISO 9001:2015 and ISO 13485:2016

Nancy Pasquan, Principal, Eyes On, Inc., Escondido, CA, USA

“If you think compliance is expensive, try non‐ compliance”

― Former U.S. Deputy Attorney General, Paul McNulty

12:00 PM–1:00 PM EST; Lunch Break 


12:00 PM–1:00 PM EST; Lunch Break

TUESDAY AFTERNOON MARCH 23, 2021

ISO TRACK 15
GLOBAL SUPPLY CHAIN MANAGEMENT

Track Chair: Lorri Hunt;
RC: Nancy Pasquan

1:00 PM–1:35 PM EST; #ISO–151
Creating Mutually Beneficial Supplier Partnerships in a Global Economy

Kathryn Roberts, CEO, The BlueWater Group, Inc., Wilmington, NC, USA

1:35 PM–2:10 PM EST; #ISO–152
Mitigate Risk Within Your Supply Chain and Control Supplier Costs

Mike Miller, Founder & CEO, TIP Technologies, Waukesha, WI, USA




ISO TRACK 16
LEARNING, WORKING, AND LEADING IN QMS

Track Chair: Amy Spomer;
RC: Christine Park

1:00 PM–1:35 PM EST; #ISO–161
Awareness Training for Employees

Patsy Ball Brown, Consultant, Brown & Associates Quality Consulting, Inc., Pine Bluff, AR, USA

1:35 PM–2:10 PM EST; #ISO–162
Alignment Between Learning, Working, and Leading Determines Individual and Systems Success

Dr. Alan J. Peterson, CEO, AJP & Associates, LLC, West Fargo, ND, USA

“Learning is not attained by chance, it must be sought for with ardor and attended to with diligence.”

―Abigail Adams

ISO TRACK 17
SUSTAINED SUCCESS
Mini-Workshop

Track Chair: Jack West;
RC: David Disney

1:00 PM–2:45 PM EST; #ISO–171
Enhancing Your QMS to Achieve Sustained Success

Dr. Isaac Sheps, Chairman, Central Committee for MSS, Standards Institution of Israel, Ramat Hasharon, Israel
John E. (Jack) West, Pr
incipal, John West Consulting, LLC, The Woodlands, TX, USA

2:45 PM–3:15 PM EST; Refreshment Break

ISO TRACK 18
ROUND TABLE DISCUSSION

Track Chair: Lorri Hunt;
RC: David Disney

3:00 PM–3:45 PM EST; #ISO–181
Achieving Standards Compliance Is Not Enough to Achieve Sustained Success

Charles Cianfrani, President, Green Lane Quality Management Services, LLC, Green Lane, PA, USA
John E. (Jack) West, Principal, John West Consulting, LLC, The Woodlands, TX, USA

WEDNESDAY MARCH 24, 2021

ISO WS3
8:00 AM - 4:00 PM EST; #ISO–201; 
How to Audit a ISO 9001:2015 Process-Based QMS

Charles Cianfrani, President, Green Lane Quality Management Services, LLC, Green Lane, PA, USA
John E. (Jack) West,  Principal, John West Consulting, LLC, The Woodlands, TX, USA


JUST A FEW OF THE ISO 9000 & Audits WORLD CONFERENCE PARTICIPANTS

Government Organizations




Corporations

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(*) based on previous conference attendance






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American Quality Institute
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