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32nd Annual

ISO 9000 & AUDITS WORLD CONFERENCE

  • AQI



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Conference Registration is open for Conferees, Speakers and Exhibitors

WHOVA

View the Whova Instructions

Download the Whova Instructions

SPEAKERS

Speakers are encouraged to use the official ISO Conference template.  Please download here.

Speakers' Meeting: 
S
unday, March 17, 2024: 6 PM - 7 PM; 
Rock Lake Room

EXHIBITS

March 18-19, 2024
Horizon Ballroom

Setup: 
Sunday 3/17, 2024: 3 PM-5 PM

Exhibit Hours: 
Monday 3/18, 2024: 9 AM-4 PM
Tuesday 3/19, 2024: 9 AM-1 PM

Teardown: Tuesday 3/19, 2024: 
1 PM-2 PM

SOCIAL HOUR

Hawaiian Luau Party

Monday, March 18, 2024; 5:30 PM - 6:30 PM
Rm 19007

Aloha! Let’s open up ISO 9000 Social Hour 2024 Hawaiian style! Join us for networking and happy hour! Wear your loudest tropical shirt or festive Luau gear for networking fun! Mahalo!

REGISTRATION - Solar Foyer

SUN March 17; 7 AM-9 AM & 4 PM-5 PM

MON March 18; 7 AM-9 AM & 4 PM-5 PM

TUE March 19; 7 AM-9 AM & 4 PM-5 PM

Gift Distribution: International conferees can pick up their early registration gifts during the registration hours. For U.S. conferees, early registration gifts will be shipped by March 31st.

Floor Layout (click on the link to see the large map)

pre-conference Workshop 1

Sunday, March 17, 2024
9 AM - 4 PM; Rock Lake Room

Understanding ISO 9001 to
Improve 
Internal Audits

Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

12 PM- 1 PM: Lunch Break - Sandy Lake Room
read more

pre-conference Workshop 2

Sunday, March 17, 2024
9 AM - 4 PM: Spring Lake Room

Understanding the New AS9100 and IA9100 Aerospace Standards  Requirements

Buddy L. Cressionnie, IAQG-1 Standard Vice Chair and Americas IA9100 Leader

Alan W. Daniels, Quality Senior Management, The Boeing Company, Lake Stevens, WA, USA

12 PM- 1 PM: Lunch Break - Sandy Lake Room
 read more

CONFERENCE AGENDA

Quality in the AI Era

MARCH 18, 2024 - MONDAY MORNING

8:15 AM–8:30 AM; Horizon Ballroom 4-5

Opening Remarks read more

Nancy Pasquan2024 Conference Chair

Auditor, Principal, Eyes On, Inc., Escondido, CA, USA


ISO TRACK 1 – KEYNOTE

Sustained Success in Quality

Horizon Ballroom 4-5; TC: Nancy Pasquan

8:30 AM–9:05 AM; ISO-011

Be Brave, Be Bold, Break Barriers!

Michael Ford, Principal, TQM Works Consulting, Port Crane, NY, USA

9:05 AM–9:40 AM; ISO-012

The Process Approach as the Basis for a Quality Management System

Denis Devos, Advisor, Devos Associates, Inc., London, ON, Canada

9:40 AM–10:15 AM; ISO-013

Based on Kano’s Model, Can ISO 9001 Assure Sustained Success?

Dr. Isaac Sheps, Chairman, Central Committee for MSS, The Standards Institution of Israel, Ramat Hasharon, Israel

10:15 AM–10:45 AM; Coffee Break; Horizon Ballroom 1-3

ISO TRACK 2 – KEYNOTE

Upcoming ISO 9001 Revision as Technology Evolves

Horizon Ballroom 4-5; TC: Nancy Pasquan

10:45 AM–11:20 AM; ISO-021 

Are You a J.E.D.I? Advancing Responsible Use of AI in the Universe


Joy Toney, Sr. Consultant, AIM for Change LLC,  Memphis, TN, USA

11:20 AM–11:55 AM; ISO-022

PANEL DISCUSSION:

Upcoming ISO 9001 Revision: Separate the Facts from Fiction

Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

12:00 PM -1:15 PM; Lunch Break; The Lakeview Restaurant

MARCH 18, 2024 - MONDAY AFTERNOON

ISO TRACK 3

Techniques for Success

Horizon Ballroom 9-11; TC: Susan Murray

1:15 PM–1:50 PM; ISO-031

Techniques for a Successful Corrective Action Program

Amy Spomer, Lean Practitioner, Boeing, Richmond Heights, MO, USA

1:50 PM–2:25 PM; ISO-032

Policy vs Process vs SOP vs Work Instruction

Dr. Mamdouh Mahmoud, Compliance Manager, Klybeck Life Science, Al Khobar, Saudi Arabia

2:25 PM–3:00 PM; ISO-033

Assessment of Process FMEA Methods Used for Radiotherapy Applications


Timothy Christopher Brown, Junior Consultant, Brown & Associates Quality Consulting, Inc., Atlanta, GA, USA


ISO TRACK 4

Quality Culture Development

Horizon Ballroom 4-5; TC: Tara Tabrizi

1:15 PM–1:50 PM; ISO-041

How To Embed Quality In An Organization's Culture To Sustain Dependable Practice

Susan Samaroo, Quality Manager - Group, Precision NDT LLC, Freeport, Trinidad and Tobago

1:50 PM–2:25 PM; ISO-042

Disrupt Yourself: The Modern Quality Professional

Peter-Elias Alouche, Director, Product Management, Veeva Systems Inc., Winter Garden, FL, USA

2:25 PM–3:00 PM; ISO-043

Beyond Compliance: Achieving Sustained Success with the QMS

Tawana Gardner, Principal Consultant, Aim for Change, LLC, Clearwater, FL, USA



ISO TRACK 5

Aerospace & Automotive

Horizon Ballroom 7-8; TC: Lorri Hunt

1:15 PM–1:50 PM; ISO-051

The New IA9100 Aerospace Standard: Preparing for Takeoff 

Alan W. Daniels, Quality Senior Management, The Boeing Company, Lake Stevens, WA, USA  ..read more 

Buddy L. Cressionnie, IAQG-1 Standard Vice Chair and Americas IA9100 Leader, International Aerospace Quality Group, Trophy Club, TX, USA ...read more

1:50 PM–2:25 PM; ISO-052 

AS9100 Certification - The Journey Continues - A Small Business Story

Jason D. Duke, Quality Director/CFO, Highland Machine Works, Camden, AR, USA

2:25 PM–3:00 PM; ISO-053

Optimizing Quality and Leadership: Vinfast's US Triumph Post-IPO


Dr. John Ngo, Founder, John & Partners Global, Houston, TX, USA


3:00 PM–3:20 PM; Coffee Break;  Horizon Ballroom 1-3

CHAMPAGNE NETWORKING

3:20 PM–4:40 PM

Horizon Ballroom 1-3

New to the conference this year, attendees will have the opportunity to network with the conference speakers and interact with fellow attendees at the same time. The speaker will be facilitating a table topic discussion in a group setting providing an excellent opportunity for knowledge exchange.

Attendees will get a chance to sign up for up to four table topics using the online registration form. Speakers will be positioned at tables around the room. To start the event, attendees will join the first table topic they signed up for. After a brief introduction, the speaker will facilitate a conversation and lead a discussion on their topic. After a 20-minute round, then it’s on to the next table for a total of four rounds! Best of all, discussions can be continued throughout the conference!

#ISO-061

Engaging Employees in Your QMS

Kathy Abbett, Consultant, Abbett Consulting, Glen Carbon, IL, USA

#ISO-071

Creating, Using, and Auditing FMEAs

Patsy L. Brown, Consultant, Trainer, Brown & Associates Quality Consulting, Inc., Pine Bluff, AR, USA

#ISO-081

What Do Continuous Improvement and Bowflex Have in Common?

Kevin Clay, President & CEO, Six Sigma Development Solutions, Inc., Pensacola Beach, FL, USA

#ISO-091

Climate Change & ISO 9001

Robert Freeman, Managing Director, ACI Assurance, LLC, Dallas, TX, USA

Value Creation, a Role for Quality Professionals

Gautam Mahajan, President, Customer Value Foundation, New Delhi, IN-DL, India

#ISO-072

Strategic Deployment

Dr. John Ngo, Founder, John & Partners Global, Houston, TX, USA

#ISO-082

The Difference Between ISO 9001 and ISO 9004

Isaac Sheps, Chairman, Central Committee for MSS, The Standards Institution of Israel, Israel

#ISO-092

Earth to Earth Sustainable Supply Chains

Michael Ford, Principal, TQM Works Consulting, Port Crane, NY, USA

MARCH 19, 2024 - TUESDAY MORNING

ISO TRACK 10

Comparing Standards

Horizon Ballroom 9-11; TC: Amy Spomer

8:00 AM–8:10 AM - Opening Remarks

8:10 AM–8:45 AM; ISO-101

Maintaining the Integrity of ISO 9001: Drafters, Auditors, and Users

Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

8:45 AM–9:20 AM; ISO-102

QMS Differences in Service vs. Manufacturing Organizations

Karen Bolen, Quality Assurance Manager, Georgia Tech Research Institute Electronic Systems (ELSYS) Laboratory, Suwanee, GA, USA

9:20 AM–9:55 AM; ISO-103

ISO 9001 and ISO 50001-Comparison and Synergies

Maria Achilleoudes, Operational Excellence Consultant and Trainer, Fit Business Consulting and Training, Nicosia, Cyprus

ISO TRACK 11

Risks & Opportunities

Horizon Ballroom 4-5; TC: Kathy Abbett

8:00 AM–8:10 AM - Opening Remarks

8:10 AM–8:45 AM; ISO-111

Risk Management - What's In It For Me

Richard Davis, Consultant, RHD, San Diego, CA, USA

8:45 AM–9:20 AM; ISO-112

Risks, Opportunities, and Organizational Change

Tamara Mackroy, M.S.H.S., PMEC, Lean 6σ, Sr. Project Manager of Administrative Services, Advocates for Human Potential, Inc., Sudbury, MA, USA

9:20 AM–9:55 AM; ISO-113 

Supplier Audit with a Risk-Focused Approach

Joyjit Mukhopadhyay, Quality Assurance & Quality Systems Manager, Excelitas Technologies, Brampton, ON, Canada


ISO TRACK 12

Project Management

Horizon Ballroom 7-8; TC: Susan Murray

8:00 AM–8:10 AM - Opening Remarks

8:10 AM–8:45 AM; ISO-121

Why Over 90% of Continuous Improvement Efforts Fail & How to Avoid It

Kevin Clay, President & CEO, Six Sigma Development Solutions, Inc., Pensacola Beach, FL, USA

8:45 AM–9:20 AM; ISO-122 

Using Prevention and Detection Controls from FMEAs for Continual Improvement

Patsy L. Brown, Consultant, Trainer, Brown & Associates Quality Consulting, Inc., Pine Bluff, AR, USA 

9:20 AM–9:55 AM; ISO-123 

How To Triple Your Success Rate When It Comes To Transformations

Adam M. Ward, Coach, AdzMikl, Plain City, OH, USA


9:55 AM–10:15 AM; Coffee Break;  Horizon Ballroom 1-3

ISO TRACK 13

Continuous Improvement & Innovation

Horizon Ballroom 9-11; TC: Amy Spomer

10:15 AM–10:50 AM; ISO-131 

Unlock the Potential of G-Charts

Keith Chastain, MSQA, CMBB, CQE, Senior Performance Improvement Project Manager, BayCare Health System, Clearwater, FL, USA

10:50 AM–11:25 AM ISO-132 

Continuous Improvement & Innovation Make Bridge Structures More Sustainable

Yuchao Chang, DirectorTaiwan National Expressway Engineering Bureau, Taichung, Taiwan 

11:25 AM–12:00 PM; ISO-133 

Writing Internal Audit Opportunities for Improvement

Denis Devos, Advisor, Devos Associates, Inc., London, ON, Canada

ISO TRACK 14

Change Management

Horizon Ballroom 4-5;  TC: Kathy Abbett

10:15 AM–10:50 AM; ISO-141 

Key Elements to Successful Changes That Improve Quality and Deliver Lasting Results

Cynthia Long, Continuous Improvement Change Leader, Intuit, Carlsbad, CA, USA 

10:50 AM–11:25 AM; ISO-142 

Assimilating the Youngest Generation Into the Workforce

Mitch Lomazov, Executive Director of Client Development, EXCELLence Performance, Sarasota, FL, USA 

11:25 AM–12:00 PM; ISO-143 

Change Management and CI - How They Complement Each Other

Melissa Sherman, Sr. Quality Improvement Consultant, Consumers Energy, Whitehall, MI, USA


ISO TRACK 15

Quality, Culture & Training

Horizon Ballroom 7-8; TC: Patsy Brown

10:15 AM–10:50 AM; ISO-151 

Can Standardization and Continuous Improvement Practices Build a Quality Culture?

Daniel Messina, Continuous Improvement Leader, ABB, Inc., Prairie Village, KS, USA

10:50 AM–11:25 AM; ISO-152

How to Train Internal Auditors to Be Integrated Internal Auditors

Roderick A. Munro, Ph.D., Senior Management System Auditor, LRQA, Houston, TX USA

11:25 AM–12:00 PM; ISO-153 

Retrospective: Lessons Learned from Agile Applications in PM and FM

Thomas V. Lease, Sr. Chief Engineer, NGC, Cooksville, MD, USA


12:00 PM -1;15 PM; Lunch Break; The Lakeview Restaurant

MARCH 19, 2024 - TUESDAY AFTERNOON

ISO TRACK 16

Effective Auditors

Horizon Ballroom 9-11; TC: Amy Spomer

1:15 PM–1:50 PM; ISO-161

The Missing Link to Integrating ISO Management System Standard Audits

Roderick A. Munro, Ph.D., Senior Management System

1:50 PM–2:25 PM; ISO-162

Creating Effective and Agile Qualified Auditors

Leah M. Nydam, Quality Audit Department Manager, Newport News Shipbuilding, Newport News, VA, USA

2:25 PM–3:00 PM; ISO-163 

Strengthening Quality Culture Through Internal Auditing

Laura Halleck, Sr. QMS Consultant, Quality Support Group, Pelham, NH, USA

ISO TRACK 17

Best Practices for Long-Term Excellence

Horizon Ballroom 4-5; TC: Kathy Abbett

1:15 PM–1:50 PM; ISO-171 

Fixing Points of Pain (POP)

John A. Goodman, Vice Chairman, Customer Care Measurement & Consulting (CCMC), Washington, DC, USA

1:50 PM–2:25 PM; ISO-172 

DFTPM: Design for Total Productive Maintenance

Michael Ford, Principal, TQM Works Consulting, Port Crane, NY, USA


3:00 PM–3:15PM; Coffee Break;  Horizon Ballroom 1-3

ISO TRACK 18

Data Management

Horizon Ballroom 9-11; TC: Amy Spomer

3:15 PM–3:50 PM; ISO-181

A Business Analyst: your Secret Double Agent in the Secure Development Lifecycle

Joy Toney, Sr. Consultant, AIM for Change LLC, Memphis, TN, USA

3:50 PM–4:25 PM; ISO-182

A New Hope: Modern Computerized Systems Validation

Peter-Elias Alouche, Director, Product Management, Veeva Systems, Inc., Winter Garden, FL, USA

ISO TRACK 19

Elevating Quality and Transforming Leadership

Horizon Ballroom 4-5;  TC: Kathy Abbett

3:15 PM–3:50 PM; ISO-191 

Garbage In/Garbage Out: Refining Processes for Automation


Tawana Gardner, Principal Consultant, Aim for Change, LLC, Clearwater, FL, USA

3:50 PM–4:25 PM; ISO-192 

Hoshin Kanri: Elevating Quality and Transforming Leadership for Big Corporations


Dr. John Ngo, Founder, John & Partners Global, Houston, TX, USA



ISO TRACK 20

End Keynote

Horizon Ballroom 4-5; TC: Kathy Abbett

4:25 –5:00 PM; ISO-201-End keynote


Running the Race with Patience:

The Story of the ISO 9001 Marathon

Mike Gregory, Quality Assurance Specialist, Oak Ridge Associated Universities, Stearns, KY, USA



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