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MONDAY MORNING, MARCH 13, 2023

ISO TRACK 1

Keynote: What is New with Quality Management Standards?

Moderator: Lorri Hunt

8:00 AM–8:10 AM

Opening Remarks

Lorri Hunt, Chair, 2023 ISO 9000 World Conference

8:10 AM–9:00 AM; #ISO–011

It’s “A Whole New World"

Lori Gillespie, Vice President, ANSI National Accreditation Board (ANAB), Milwaukee, WI, USA

9:00 AM–9:45 AM; #ISO–012

Does ISO 9001 Fit for the Future – Is a Revision Required?

 

Dr. Isaac Sheps, Chair of the Central Committee for MS Standards, The Standards Institution of Israel, Ramat Hasharon, Israel

John E. (Jack) West, Past Chair US TAG to TC 176 & Member of SC 2 WG on the QMPs, The Woodlands, TX, USA

9:45 AM–10:15 AM; Refreshment Break


ISO TRACK 2
Plenary: Energize Your Quality Management System

Moderator: Amy Spomer

10:15 AM–10:50 AM; #ISO–021

Energize Your Quality Management System - Don't Let it Quiet Quit

Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

10:50 AM–11:25 AM; #ISO–022

Leverage Your Quality Management System to Implement a Sustainability Program

Phil Ruggiero, Quality Manager, Nexeo Plastics LLC, Spring, TX, USA

11:25 AM–12:00 PM; #ISO–023

Panel Discussion – Future Proof Your Quality Management System

Moderator: Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA


12:00 PM–1:15 PM, Lunch Break


EXHIBITS

March 13, 2023

Exhibit Hours:

9AM - 4PM


MONDAY AFTERNOON, MARCH 13, 2023

ISO TRACK 3

 Quality 4.0 & Digital Transformation of QMS

Moderator: Charli Hoialmen

1:15 PM–1:50 PM; #ISO–031

Accelerating Your Digital Transformation Initiative in the Post-Covid Age

Scott Armstrong, Partner, Interfacing Technologies, Montreal, QC, Canada

 

1:50 PM–2:25 PM; #ISO–032

Digitalization Path through Collaboration

Norma Antunano, Staff, IT Business Partner Analyst, AMD University, Austin, TX, USA

          

2:25 PM–3:00 PM; #ISO–033

Quality 4.0: Quality Then, Now, and the Future

Wali Alam, President, Quality Institute of America, Inc, Houston, TX, USA


ISO TRACK 4

Data Analysis for QMS Applications

Moderator: Kathy Abbett

1:15 PM–1:50 PM; #ISO–041

What’s Best for You: 100% Inspection or Statistical Sampling?

Michael Ford, Principal, TQM Works Consulting, Port Crane, NY USA

1:50 PM–2:25 PM; #ISO–042

Event Logs to Avoid Lost Issues

Nancy L. Pasquan, Principal, Eyes On, Inc., Escondido, CA, USA

          

2:25 PM–3:00 PM; #ISO–043

Redefining Quality To Succeed in the Customer Experience World

John A. Goodman, Vice Chairman, Customer Care Measurement & Consulting, Washington, DC, USA


ISO TRACK 5

Standards Developments
You Need To Know

Moderator: Roger Ritterbeck

1:15 PM–1:50 PM; #ISO–051

How to Maintain an Effective IATF 16949 QMS

Noel Walter, Owner, NDW Associates, Murrells Inlet, SC, USA

1:50 PM–2:25 PM; #ISO–052

ISO 9001 to ISO 13485

Denise Holliday, Sr. QA/RA Consultant, Schuler Medical Device, Lewisville, TX, USA

          

2:25 PM–3:00 PM; #ISO–053

Hospital Asset Management – Implementing ISO 55001 and Auditing

Arthur Kurland, Director, Asset Management, University Health, San Antonio, TX, USA

Frank Estala, Senior Compliance Auditor, Integrity Services, University Health, San Antonio, TX, USA


3:00 PM–3:30 PM; Refreshment Break

ISO TRACK 6

ISO Standards To Ensure Sustainability

Moderator: Jack West

3:30 PM–4:05 PM; #ISO–061

Applying the ISO Science To Ensure Sustainability in the Organization

Dimitrina Gencheva, Quality and Continuous Improvement Principal, FedEx Corporation, Katy, TX, USA

4:05 PM–4:40 PM; #ISO–062

More Than Just IT - ISO 27001 and Non-Technical Threats

Kevin Whalen, President, Whalen Strategic Services, LLC, Lincolnton, GA, USA



ISO TRACK 7

Innovative Audit Tools-Virtual and Onsite

Moderator: Patsy Ball Brown

3:30 PM–4:05 PM; #ISO–071

Blended Process Audits - Effective Use of Virtual and Onsite Audit Tools and Techniques


Patsy L. Brown, Consultant/Trainer, Brown & Associates Quality Consulting, Inc., Pine Bluff, AR, USA

4:05 PM–4:40 PM; #ISO–072

The Power and Effectiveness of Agile-Driven Internal Audits

Michael Prior, Auditor/Director of Business Development, QIA, Houston, TX, USA


ISO TRACK 8

Changes to Aerospace Certification

Moderator: Roger Ritterbeck

3:30 PM–4:05 PM; #ISO–081

Major Changes to Aerospace Certification with AS9104/1 Revisions

Roger A. Ritterbeck, Aerospace Program Manager, Bureau Veritas Certification

4:05 PM–4:40 PM; #ISO–082

Reduce Supplier Risk and Ensure Customer Satisfaction Through PPAP

Laura Halleck, Sr. QMS Consultant, Quality Support Group, Pelham, NH, USA



6:00 PM – 7:00 PM; Reception

TUESDAY MORNING, MARCH 14, 2023

ISO TRACK 9

Strategies for Leading Transformation

Moderator: Amy Spomer

8:00 AM–8:35 AM; #ISO–091

Shark Tank: Taking the ‘Bite’ Out of Project Idea Generation

Dave Harry, CEO, Black Belt Trainer, Process Whisperer Consultants LLC, Greeneville, TN, USA

  

8:35 AM–9:10 AM; #ISO–092

Strategy and Tools for Transformation Leaders

Tony Belilovskiy, Principal, C3 Excellence, Sarasota, FL, USA

9:10 AM–9:45 AM; #ISO–093

Streamlining Quality Management Systems Using Lean

Sean Fields, Network Member, BeehiveFund, Norman, OK, USA

Michael Sanders, Director of Strategic Growth, BeehiveFund Corporation, Spring, TX, USA

ISO TRACK 10
Tips for Improving Internal Audits

Moderator: Nancy Pasquan

8:00 AM–8:35 AM; #ISO–101

The Virtual Quantum Audit

Tim O’Hanlon, Managing Principal, Praestare Limited, Birmingham, United Kingdom

       8:35 AM–9:10 AM; #ISO–102

Auditing Competence, Business Perspective and ISO/TC 176 APG Supporting Papers

Herick Lopez, Managing Director, Bureau of Quality Surveillance, Inc., The Woodlands, TX, USA

9:10 AM–9:45 AM; #ISO–103

Inside Tips for Improving Your Internal Audits

Laura Halleck, Sr. QMS Consultant, Quality Support Group, Pelham, NH, USA


ISO TRACK 11

Using QMS To Improve Productivity

Moderator: Charli Hoialmen

8:00 AM–8:35 AM; #ISO–111

Get Your Ducks in a Row, Improve Your Productivity, and Reduce Your Stress Level

Kristy Kistner, Director, Performance Excellence, ORAU, Harriman, TN, USA

8:35 AM–9:10 AM; #ISO–112

Is ISO 9001 QMS a Useful Tool or a Bureaucratic Burden?

Maria Achilleoudes, Operational Excellence Consultant and Trainer, Fit Business Consulting and Training, Nicosia, Cyprus

9:10 AM–9:45 AM; #ISO–113

Managing Your Inhouse Calibration Program

Harry C. Spinks, Consultant, TechTrology LLC, Oakdale, MN, USA


9:45 AM–10:15 AM; Refreshment Break

ISO TRACK 12

QMS for a Better
World

Moderator: Kathy Abbett

10:15 AM–10:50 AM; #ISO–121

The Impact of Quality on Our Environment

Lee Helgeson, Technical Quality Program Manager, IBM, Rochester, MN, USA

10:50 AM–11:25 AM; #ISO–122

ISO Compliance Management Using Jira and Confluence

Douglas J. McCloskey, Chief Systems & Solutions Architect, Lean IMS LLC, Las Vegas, NV, USA

11:25 AM–12:00 PM; #ISO–123

QMS Applications for Materials Manufacturing - A Case Study

Pramatha Payra, Director of Business Administration and Global Quality, GCL Solar Materials USA, Pasadena, TX, USA


ISO TRACK 13

Increasing Audit Effectiveness

Moderator: Patsy Brown

10:15 AM–10:50 AM; #ISO–131

Getting the 'So What' from 2nd Party Audits, and Doing It Remotely

Brian E. Wish, Quality Auditor, Sr. Staff, Lockheed Martin, Mansfield, TX, USA

10:50 AM–11:25 AM; #ISO–132

BEAM 2.0 – Using Bulls-eye Assessment Methodology on ISO 9001 Audits

Owen Ramsay, QMS, EMS, SMS Senior Lead Assessor, LRQA, Houston, TX, USA

11:25 AM–12:00 PM; #ISO–133 (V)

Tips & Tricks for More Effective ISO IMS MSS’s Audits

Roderick A. Munro, Senior Management System Auditor, LRQA, Traverse City, MI, USA


ISO TRACK 14

QMS To Improve Business Performance

Moderator: Jack West

10:15 AM–10:50 AM; #ISO–141

Defining QMS Processes to Increase Effectiveness

Mark Allen Durivage, Managing Principal Consultant, Quality Systems Compliance LLC, Lambertville, MI, USA

10:50 AM–11:25 AM; #ISO–142

Cost Estimation Methods in Quality Management and Continuous Improvement

Brian Galli, Assistant Professor, Hofstra University, Melville, NY, USA

11:25 AM–12:00 PM; #ISO–143

Sustaining Success After Certification

Susan Samaroo, QHSES Lead - Americas, Vysus Group, Freeport, Trinidad and Tobago



12:00 PM–1:15 PM, Lunch Break

TUESDAY AFTERNOON, MARCH 14, 2023

ISO TRACK 15

QMS Tools for Operational Excellence

Moderator: Amy Spomer

1:15 PM–1:50 PM; #ISO–151

QMS - MBNQA, ISO 9000 & Deming Prize Frameworks: A Comparison

James E. Duarte, Principal, Queen Creek, AZ, USA

1:50 PM–2:25 PM; #ISO–152

Using OKRs Across an ISO Program

Walter G. Ferrer, Managing Founder, Zenlity LLC, Charlotte, NC, USA

2:25 PM–3:00 PM; #ISO–153

We Can't Avoid Change: Change Management as Part of Problem Solving

Thomas Lease, Staff Chief Engineer, NGC, Cooksville, MD, USA



ISO TRACK 16

Lessons Learned in QMS & Auditing

Moderator: Lorri Hunt

1:15 PM–1:50 PM; #ISO–161 (V)

Going Beyond Risk to Apply Risk-Based Thinking in IMS Standards

Roderick A. Munro, Senior Management System Auditor, LRQA, Traverse City, MI, USA

1:50 PM–2:25 PM; #ISO–162

Ethics for the Auditor

Brian E. Wish, Quality Auditor, Sr. Staff, Lockheed Martin, Mansfield, TX, USA

2:25 PM–3:00 PM; #ISO–163

Rapid Start-Up Leveraging  Technology to Drive Improvement

Golnar Kamalvand, Managing Principal Consultant, Ascend HealthCare Solutions, Riyadh, Saudi Arabia

Reema Abu-Dawas, Senior Quality Manager, Ascend Healthcare Solutions, Riyadh, Saudi Arabia




END KEYNOTE

3:00 PM–3:35 PM; #ISO–171

The Secrets to Creating Time Management Magic

Fred Moore, Time Management Speaker, Do So Much More, Kissimmee, FL, USA











JUST A FEW OF THE ISO 9000 & Audits WORLD CONFERENCE PARTICIPANTS

Government Organizations




Corporations

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(*) based on previous conference attendance








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