12:00 PM–1:00 PM Lunch Break

Conference Chair's Message

1:00 PM–1:35 PM; Session #ISO–031
The Role of Soft-Skills in Conducting Effective Audits
Puthucode Rajamani, President, Rajamani Group, LLC, Milltown, NJ, USA

1:35 PM–2:10 PM; Session #ISO–032
Internal Auditing Mistakes and How to Avoid Them
Beth Coody, Consultant /Internal Auditor, Cavendish Scott, Aurora, CO, USA

2:10 PM–2:45 PM; Session #ISO–033
Mastering a Major Complexity of Cross Cultural Auditing
Mark C. Hehl, Consultant, The Desara Group, Woodbury, CT, USA

1:00 PM–1:35 PM; Session #ISO–041
Digital Transformation of the Patient-Centric Value Chain
Stephen McCarthy, VP, Digital Innovation, Sparta Systems, Inc., Hamilton, NJ, USA

1:35 PM–2:10 PM; Session #ISO–042
Mitigating Risk by Protecting Your Data and Information
John DiMaria, Global Champion Information Security and Business Continuity, BSI, Herndon, VA, USA
Co-Speaker: Katie Warlick, Business Development Management, BSI Group, Herndon, VA, USA

2:10 PM–2:45 PM; Session #ISO–043
ISO 9000 Compliance and Cloud Federation Standards Development
Dr. Norma Antunano, Transformational Leader, Consulting Firm, Universities, Austin, TX, USA

1:00 PM–1:35 PM; Session #ISO–051
Millennials and ISO
David Disney, Quality Manager, Protocast, Inc., Commerce City, CO, USA

1:35 PM–2:10 PM; Session #ISO–052
Why a Strong Foundation in People is Critical to Your Quality Endeavor Deborah A. Barnes, Senior Program Manager, Engility, Silver Spring, MD, USA

2:10 PM–2:45 PM; Session #ISO–053
Opportunity Based Thinking: Is This a Paradigm Shift for a Quality Professional?
Robert P. Deysher, Senior Consultant, Quality Support Group, Inc., Westborough, MA, USA

3:15 PM–3:50 PM; Session #ISO–061
Leveraging the Value of Quality in Your Business Through ISO
Christine Park, President, Christine Park & Associates, Villa Rica, GA, USA

3:50 PM–4:25 PM; Session #ISO–062
Value Added Internal Auditing
Laura Halleck, Quality Systems Consultant, Quality Support Group, Salem, NH, USA

4:25 PM–5:00 PM; Session #ISO–063
The Secret to Creating an Effective Internal Audit Plan
Lois Pawlak, President, Profit Enhancement Group, LLC, Tucson, AZ, USA

3:15 PM–3:50 PM; Session #ISO–071
Audits - Effective Follow Up and Continuous Improvement
Marc Vogin, Fellow Quality Engineer, Siemens Energy, Inc., Orlando, FL, USA

3:50 PM–4:25 PM; Session #ISO–072
Identify Dangers in CAPA 2015 and Build a Comprehensive Improvement System
Wali Alam, President, Quality Institute of America, Inc., Houston, TX, USA

4:25 PM–5:00 PM; Session #ISO–073
What the Heck Is RCCA?
Frank Cain, President, FPCain LLC, Palm Harbor, FL, USA

3:15 PM–3:50 PM; Session #ISO–081
Decision Theory - Improving Consequences
David Auda, Senior Reliability/Systems Engineer, Volvo, Greensboro, NC, USA 

3:50 PM–4:25 PM; Session #ISO–082
Increasing Efficiencies and Mitigating Risk with Quality Management Systems
Hutch Gray, Account Executive, Qualtrax, Blacksburg, VA, USA

4:25 PM–5:00 PM; Session #ISO–083
Supplier Quality Change Journey Through Two Fortune 100 Companies
Kashyap Malkan, Quality Leader, Malkan Solutions, LLC., Brookfield, WI, USA

8:00 AM–8:05 AM; Announcements

8:05 AM–8:40 AM; Session #ISO–091
Beyond the Checklist: Driving Quality Through the Digital Audit
David McTaggart, President & Chief Executive Officer, ARMATURE, Dulles, VA, USA

8:40 AM–9:15 AM; Session #ISO–092
Internal Auditing for the Future
John E. (Jack) West, Principle, John West Consulting, LLC, The Woodlands, TX, USA 
Co-Speaker: Charles A. Cianfrani, CEO, Green Lane Quality Management Services LLC, Green Lane, PA, USA

9:15 AM–9:50 AM; Session #ISO–093
Auditing by Pulling the Thread
Monroe Jose Ratchford, President, LEAPS Consulting, LEAPS Consulting, Dumfries, VA, USA

8:00 AM–8:05 AM; Announcements

8:05 AM–8:40 AM; Session #ISO–101
Optimize Your QMS Review and Increase Management Engagement
Pia Lise Sandau, Corporate QMS Expert, Novo Nordisk A/S, Bagsvaerd, Denmark
Co-Speaker: Yeliz Safoz, Project Manager, Novo Nordisk A/S, Bagsvaerd, Denmark

8:40 AM–9:15 AM; Session #ISO–102
Data Analysis: Inputs to a Successful Management Review
Steven Green, Director, TACG Certification Body, Beavercreek, OH, USA

9:15 AM–9:50 AM; Session #ISO–103
Prioritize Improvement Projects through Management Review
Patsy Ball Brown, Trainer/Consultant, Brown & Associates Quality Consulting, Inc., Pine Bluff, AR, USA

8:00 AM–8:05 AM; Announcements

8:05 AM–8:40 AM; Session #ISO–111
Effectiveness of Management Systems in Government Organizations
Georgi Brooks-Newton, Quality Systems Manager, City of Dallas, TX, USA
Co-Speaker: Robert Freeman, President, Practical Perspectives, Dallas, TX USA

8:40 AM–9:15 AM; Session #ISO–112
ISO 9001 and the Requirement for a Quality Plan in Government Contracts
Dennis G. Tucker, Director of Quality & Compliance, Professional Contract Services, Inc., Austin, TX, USA
Co-Speaker: Daryl E. Heckard, Senior Corporate Quality Control Manager, Professional Contract Services Inc., Austin, TX, USA

9:15 AM–9:50 AM; Session #ISO–113
Are There Limitations to the Financial Services Industry?
Edward Gardner, President, Value Management Services, LLC, Fort Myers, FL, USA

10:15 AM–10:50 AM; Session #ISO–121
A Creative Approach to the Context of the Organization
Ralph Krueger, Manager, ArcelorMittal Dofasco G.P., Caledonia, ON, Canada

10:50 AM–11:25 AM; Session #ISO–122
Auditing Leadership: A Challenge and a Privilege
Colin Gray, President, Cavendish Scott, Inc., Denver, CO, USA

11:25 AM–12:00 PM; Session #ISO–123
Auditing Top Management
Ralph D. Reid, Principal Consultant and Director of Standards, Omnex, Ann Arbor, MI, USA

10:15 AM–10:50 AM; Session #ISO–131
Integrating Risk Management into Implementation and Auditing ISO 9001
Dr. Marc Siegel, Director, Global Security and Resilience Projects, San Diego State University, Encinitas, CA, USA

10:50 AM–11:25 AM; Session #ISO–132
Target Risk Mitigation Using Technology
Susan Moore, Production Operations Compliance, Lockheed Martin Missiles and Fire Control, Dallas, TX, USA

11:25 AM–12:00 PM; Session #ISO–133
Understand Risk to Improve Management Systems
Fatema Tuz Zohra, Management Systems Consultant, Resochem Consulting Services, Manama, Bahrain

10:15 AM–10:50 AM; Session #ISO–141
Moving Beyond Transition of the AS9100, AS9110, and AS9120 – A Practical Approach
Alan Daniels, QMS Strategy, Integration, and Industry Standards Management, The Boeing Company, Lake Stevens, WA, USA

10:50 AM–11:25 AM; Session #ISO–142
Implementation and Benefits of ISO & AS for DoD Organizations
Sue F. Benson, Program Analyst, NAVAIR, China Lake, CA, USA
Co-Speaker: Kirk R. Armstrong, Program Manager, NAVAIR, China Lake, CA, USA

11:25 AM–12:00 PM; Session #ISO–143
Implement an Effective Counterfeit Parts Prevention Program
Roger Ritterbeck, Aerospace Product Manager, Bureau Veritas Certification, Cuyahoga Falls, OH, USA

1:00 PM–1:35 PM; Session #ISO–151
Leveraging and Integrating ISO Standards for Greater Adoption
Beth Leonard, Director, Delivery Excellence and FSO, Attain, LLC, Leesburg, VA, USA

1:35 PM–2:10 PM; Session #ISO–152
Total Integrated Performance Excellence Systems
Kevin Griffin, Quality Engineer, Management IQ, Albuquerque, NM, USA
Co-Speaker: Dr. Robert Ringer; Assistant Center Director-QA, VA Cooperative Studies Program, Albuquerque, NM, USA

2:10 PM–2:45 PM; Session #ISO–153
Four Reasons to Create an Integrated Management System
Victoria Delaney, Lead Auditor, Viva Business Solutions, Greenville, SC, USA

1:00 PM–1:35 PM; Session #ISO–161
Error/Mistake Proofing Strategy: Creating Superior QE's
Damon Jonathon Davie, Manager - Global Quality Office, EASi, LLC, Troy, MI, USA

1:35 PM–2:10 PM; Session #ISO–162
Addressing the Cultural Impact of Changes Driven by QMS Projects
Tim O’Hanlon, Principal, GE Healthcare Partners, United Kingdom

2:10 PM–2:45 PM; Session #ISO–163
Implementing QMS in Denim Apparel Industry
Saqib Sohail, Head of QMS Department, Rajby Industries, Karachi, Pakistan

3:15 PM–3:50 PM; Session #ISO–171
Don't Be Misled by Specification Limits
Matt J. Savage, VP, Product Development, PQ Systems, Centerville, OH, USA

3:50 PM–4:25 PM; Session #ISO–172
Transformational Approaches to Calibration Management
S. Douglas Wheeler, President, GageList, Houston, TX, USA

3:15 PM–3:50 PM; Session #ISO–181
Coaching for Success Within Continuous Improvement
Korey Zawadzki, Sr. Partner, VP Operational Excellence and Business Development, Competitive Solutions, Inc, Goldsboro, NC, USA

3:50 PM–4:25 PM; Session #ISO–182
Process Measures and Objectives
Nancy L. Pasquan, Principal, Eyes On, Inc., Escondido, CA, USA

4:25 PM–5:00 PM; Session #ISO–183 
Become Who You Really Are: Your Personal Brand & Your Technology Career Path
Michael Milutis, Director, Computer AID (CAI), Allentown, PA, USA

ISO Workshop 3

Internal Auditing of ISO 9001:2015 - How to Audit a Process-Based QMS

8 AM - 5 PM; 0.8 CEU

Jack West, Past Chair US TAG to TC 176 and Member of SC 2 WG on the QMPs, The Woodlands, TX, USA

Charles A. Cianfrani, CEO, Green Lane Quality Management Services LLC, Green Lane, PA, USA

AS9100 - Quality Management Systems – Requirements for Aviation, Space, and Defense

Beginners - Where to Start with Quality Management Systems, ISO 9001, ISO 14001 & Audits

Career Development in Quality Management Systems, ISO 9001, ISO 14001, and Audits

Change Management
in Quality Management Systems, and Audits

Entrepreneurship - Role of Quality Management Systems in Consulting & Start Ups

Manufacturing - Best Practices in QMS, ISO 9001, ISO 14001, and Audits

Oil & Gas Industry - Best Practices in QMS, ISO 9001, ISO 14001, and Audits

Panel Discussion – Featuring World’s Foremost Experts on ISO 9001, ISO 14001, & Audits

Healthcare & Medical - Best Practices in QMS, ISO 9001, ISO 14001, and Audits

ISO 14001, ISO 9001, ISO 45001 – Integrate Multiple Quality Management Systems

ISO 45001:2018 - Occupational Health & Safety Management Systems

Professional Certifications - How to Effectively Apply Your Certification

Service & Government - Best Practices in QMS, ISO 9001, ISO 14001, and Audits

Technology - Latest Tools for Quality Management Systems, ISO 9001, and Audits

User Groups for Quality Management Systems, ISO 9001, ISO 14001, and Audits