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The World’s Leading Conference on ISO 9000 & Audits

Risks, Opportunities, and Organizational Change

Industry: All Industries

Keywords: Organizational Growth, Mission Execution and Service Delivery, Quality Management System, Continuous Improvement

Level: Basic


Risks in an organization are not always a bad thing and not all risks are harmful. Many times, a risk can bring forth opportunities to exam the ways in which the organization is functioning and put corrective measures into place for any high-risk practices. These measures can be understood as novel approaches to sustainability as well as scalability.

When we look at a S.W.O.T. analysis, the dissection works to identify the areas of improvement that can take place to enhance the product or service of an organization. In a service delivery organization, it is vital that Gemba walk throughs are taken to fully ascertain risks. There needs to be some understanding on what the root cause is and how best to mitigate matters that pose a threat to the organization. In keeping lean analytical tactics simple, the question becomes is it an incorrect process in place, does an employee need additional training and or are there limited capabilities in the current system?

This presentation will explain:

    • The basic importance of DMAIC in order to deploy robust operations, create sustainability and increase opportunities for revenue.
    • How these guidelines when applied with LSS analytics will save an organization time, resources, and finances (reducing muda).
    • The pros and cons of when such methodologies are not carried out.
    • The importance of enforcing compliance standards as a workplace culture.
    • The implementation of continuous improvement projects/nonconformance.

When leadership who are agile and invested in the growth of the organization analyze these elements, organizational change will evolve. The outcomes can be pivotal in the branding of the organization, longevity, and employee morale. At the end of the day, the health and human services industry is designed to enhance the well-being of individuals, primarily those in underrepresented and underserved populations. To maximize the mission, such collaborative means are imperative to the service delivery.


Tamara Mackroy

Tamara Mackroy, M.S.H.S., PMEC, Lean 6σ, Sr. Project Manager of Administrative Services, Advocates for Human Potential, Inc., Sudbury, MA USA

Tamara (Tam) Mackroy is an advocate, public speaker, and a change agent missionary. She is known for being a headstrong transaction strategy & execution leader in the Central Florida community with ties across the United States. Tam holds multiple degrees, with the highest being her MS in Human Services with a Concentration in Social Policy, Analysis and Planning. She is certified in Project Management Essentials and is Lean Six Sigma Green Belt certified. Tam also holds certificates in Case Management services, Co-Occurring Disorders and holds a professional certificate in Addiction Counseling. Tam uses her certification as an Addictions Awareness Facilitator to teach about drug and alcohol precautions and methods of recovery.

She is the Founder and President of Maternal Matters Favored, a 501c3 organization. The mission is to provide counseling and support services to women with perinatal and postpartum mood disorders. During the day, Tam works in Corporate America at Advocates for Human Potential, Inc. She is the Sr. Project Manager for the Administrative Services division. In her role she is accountable for the success of various projects and initiatives. Often coordinating efforts across departments and collaborating with cross-functional teams. Tam is a member of the Seminole County Chapter for the NAACP and is the Prison Branch Chair. She is a Lean Six Sigma World Conference Committee member for the American Quality Institute.

Tam is a member of the FL Rising-State Leadership Council and the Eatonville Chamber of Commerce. Tamara is a Central FL Legislative Liaison for the National Alopecia Areata Foundation and a Board Member for the Central FL Alopecia Support Group. She is a Board of Directors member and the Governance Committee Chair for the Center for Independent Living. She is a Peer Counselor for Postpartum Support International and is their Central FL Regional Chair for the AllianceBIPOC division.

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