Techniques for a Successful Corrective Action Program

Industry: All Industries

Keywords: Corrective Action, Root Cause Analysis, Fishbone Diagrams

Level: Advanced

LinkedIn: https://www.linkedin.com/in/amyspomer

A successful Corrective Action Program is a vital part of a robust Quality Management System but it’s not always easy. Whatever field your company is in, the size, or the maturity, mistakes will happen. The mark of a successful company is how quickly and thoroughly you can get to the root cause of the mistake, correct it, and ensure that the likelihood of recurrence is minimized.

During this presentation, we will review how to do just that! The first step of a successful program is to get the right people involved. If the stakeholders aren’t included, making the corrections stick will be more challenging. We will discuss examples of meeting formats along with the goals of the team and how to standardize the investigation process. A common complaint about Corrective Action programs is that everyone is too busy with their day-to-day work to stop and take the time to participate.

We will talk about tools to make this process easier and explain the importance of the program to make our company more successful and our customers happier. Customers know mistakes will happen, but they are more likely to accept them if they know quality is a priority to you and you are constantly working to fix mistakes and reduce the likelihood of replication. A key tenant of Corrective Action is Root Cause Analysis. During this presentation we will review a few of the different techniques such as the 5 Whys and Fishbone Diagrams. Lastly, the journey isn’t over until the Corrective Action is closed and verified. We will talk about ways to standardize these steps to create lasting success.

Preparing for Your External Audit

Industry: All Industries

Keywords: Audits, ISO 9001, External Audits

Level: Advanced

LinkedIn: https://www.linkedin.com/in/amyspomer

Do you have an audit coming up and you’re not sure if you’re ready?

Let’s talk about it! If you’re planning to get your ISO 9001 certification for the first time, or you’re switching registrars, it can be hard, but you’re not alone.

During this session we will share best practices, others’ experiences of what to do and what NOT to do, tools and supplements to make the journey easy, how to get leadership involved, how much time you need to plan, and much more!

Even if you’re not new to the certification journey there’s always room for improvement and we don’t always have the opportunity to share tips with our peers. Join us to help take the stress out of your next external audit!

Amy Spomer

Lean Practitioner, Boeing, Richmond Heights, MO, USA

Amy Spomer has been in the Quality field for over 10 years. She started her career at Nova Marketing as a Quality Administrator, advanced to Quality Manager, then to President. During her time at Nova, she oversaw the Quality Management System including transitioning from ISO 9001:2008 to 2015, the Internal Audit Program, the Corrective Action program and worked with the Leadership team to create Quality Objectives that guided the direction of the company.

Amy is a past Chair of the ISO 9000 and Audits World Conference and an ASQ certified Six Sigma Black Belt. Amy currently is a Lean Practitioner at Boeing.