Maria Achilleoudes 

Independent Management Consultant and Trainer, Opti Link Management Consultancy, Nicosia, Cyprus

Maria Achilleoudes in an independent management consultant and trainer, specializing in productivity and quality improvement studies and training in the services industries.

She has an “MS” from Columbia University School of Engineering and Applied Science. Certified Lean Six Sigma Master Black Belt, Certified Management Consultant and Trainer, senior member of the Institute of Management Consultants, Certified Lead Auditor by IRCA, senior member of ASQ and Lead assessor of BSI for ISO 9001. Her first experience with quality was at IBM USA, New York, in the Quality and Marketing divisions where quality was a business as usual practice. Later as an internal consultant and a manager of Quality and Productivity improvement for a financial group for 12 years, she carried out projects that resulted in major cost reductions as well as significant improvements to the customer service quality, productivity, resources utilization and staff satisfaction.

As an independent management consultant and a project manager she carries out operational improvement projects which result in major efficiency improvements, cost and operational risk reduction and improvements to the service quality. She has implemented lean, effective and efficient ISO 9001 and ISO 13485 QMS. She offers open and in-house training programs in Lean Six Sigma, QMS’ and in other operational improvement subjects. Her clientele includes companies from a large variety of service industries. She developed a business model for post-merger integration of 350 coops in Cyprus, in accordance with European Union requirements. She is also responsible for modelling, designing, documenting and implementing the Processes for the implementation of the Electricity Market in Cyprus. Both projects have been assigned to her by the Cyprus Government.

Her rich knowledge and hand-on experience, enable her to be most effective and efficient in her work thus maximizing her customers’ benefit.