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Patsy Brown

Quality Director, Lennox Industries, Stuttgart, AR, USA

Patsy Ball Brown is currently the Director of Quality and Continuous Improvement at Lennox Industries, Commercial Division manufacturing plant in Stuttgart, AR, and has experience from AT&T, Lucent Technologies, and as an independent trainer and consultant. She has developed and implemented ISO 9000 based quality management systems and has provided consulting and training support to many companies achieving registration to one of the ISO 9000-based standards. Mrs. Brown has extensive experience in evaluating management systems for compliance to the requirements of various standards.

Patsy holds masters degrees in Industrial Engineering and Engineering Management. She holds five professional certifications from the American Society for Quality (ASQ), including Certified Manager of Quality/Organizational Excellence and Six Sigma Black Belt. Mrs. Brown is a Fellow in ASQ and has served as an officer at the local, division, and national Board of Directors level. She is a frequent speaker at local, state, national, and international conferences, and she is a contributing author for technical publications and to the Supply Management Handbook published by the ISM.

Mrs. Brown is a native of Arkansas where she lives with her husband and son. She is a musician and enjoys traveling.